Product Expert, Veeva CRM

🕒 September 13, 2025

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $55k - $225k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Veeva Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

📋 Description

• Be the product evangelist and provide subject matter expertise for Veeva CRM • Stay up to date with the latest features, capabilities, and roadmap direction • Share product information and best practices and educate customers on Veeva CRM through customer meetings and online communities • Engage with customer stakeholders to share our product vision and roadmap • Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction • Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings • Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support

🎯 Requirements

• A must-have is 3+ years experience administrating and/or implementing Veeva CRM • Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences • Experience interacting with customers and internal teams, both in-person and remote • Strong analytical and communication skills; written, verbal, and formal presentation • Self-directed team player with a positive attitude • Willingness to travel up to 10%

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program