Customer Service Representative

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Vego Garden

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🌾 Agriculture

📚 Education

🌍 Social Impact

Agriculture • Education • Social Impact

Vego Garden is a company focused on creating unique school gardens that enhance learning through hands-on experiences. With over 21 years of expertise in the North-West Houston area, they offer services that include site preparation, construction of garden beds, and planting seasonal vegetables. Their educational programs are designed to align with science standards, promoting healthy eating habits and curiosity among students, while also providing fun, interactive lessons led by experienced garden educators.

📋 Description

• Represent Vego Garden’s high customer service standards with enthusiasm and passion. • Identify and assess customers’ needs to achieve satisfaction. • Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite). • Execute the key administrative data entry into customer records with high attention to detail. • Assist customers with updated documentation regarding orders and refunds. • Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat). • Resolve customer issues impacting their satisfaction using creative solutions. • Comply with Company policies and procedures. • Perform all other duties as assigned.

🎯 Requirements

• 2+ years of call center experience is required. • Experience supporting customers in an e-commerce or DTC environment preferred. • Experience with live chat, email, social media, and phone support. • Ability to provide exceptional service to Vego Garden customers. • A reliable, flexible, client-focused service professional with strong digital literacy abilities. • A team player with strong interpersonal and communication skills. • High attention to detail in both verbal and written forms.

🏖️ Benefits

• Payrate starting at $17 per hour. • Flexible Paid Time Off. • 12 PTO days per year, accrued bi-weekly, with incremental increases annually. • 7 paid Holidays. • 401k contribution match of 4%. • Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans. • Phone Allowance of $50 per month. • We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!