Certified Printer Technician – Travel Required

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Velocity, A Managed Solutions Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

☁️ SaaS

📡 Telecommunications

🤝 B2B

SaaS • Telecommunications • B2B

Velocity, A Managed Solutions Company is a U. S. -based managed technology and services provider that builds and operates IT, network, voice and media solutions for multi-location businesses—especially hospitality and retail. Velocity offers managed network & data solutions, VoIP and SIP-based voice platforms, Wi‑Fi, Free‑to‑Guest TV, Starlink integration, a global advertising/media network, on-site technician and repair depot services, 24/7 call center support, and software platforms (V-CLOUD™, V-SELECT® portal, GEM expense management and other SaaS offerings). Founded in 2005 and headquartered in Holland/Toledo, OH, Velocity emphasizes centralized operations, large-scale field technician coverage (5,500+), device and network management (3M devices, 42K network connections), and fully redundant data centers to support enterprise-grade deployments for businesses.

📋 Description

• Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, kiosks, controllers, and sublimation technologies. • Install, service, and maintain telecommunications and equipment infrastructure at customer locations. • Ensure job sites operate to both company and customer standards. • Professionally communicate and interact with store personnel, customers, and internal support teams. • Troubleshoot and resolve device and equipment issues efficiently under deadlines. • Manage and direct helper technicians, ensuring adherence to processes and safety standards. • Maintain accurate service records, documentation, and timely expense reports. • Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends. • Uphold company standards for professionalism, safety, and compliance at all times.

🎯 Requirements

• Minimum High School Diploma/GED. • Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required). • Minimum 2 years in field services, installation, or similar technical background. • Strong troubleshooting, critical thinking, and customer service skills. • Familiarity with basic hand tools. • Ability to work independently and in a team. • Valid driver’s license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening. • Able to obtain certifications required for aerial lifts.

🏖️ Benefits

• Medical, Dental, Vision • PTO & Paid Holidays • 401K – with Employer Match • Company provided Life Insurance, Short/Long-Term Disability • Supplemental Benefits Available