Senior IT Analyst

🕒 October 22

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Velsera

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Velsera is a leading provider of omics analytics solutions, powering precision medicine and enhancing the healthcare and life sciences ecosystem through data and actionable insights. With advanced genomics interpretation platforms, Velsera modernizes patient care by generating clinically actionable reports and integrating workflows on next-generation sequencing (NGS) test menus. Their AI-driven analysis and automation tools accelerate lab delivery of 'omics results, optimize workflow automation, and ensure compliance. Velsera's technology manages the flow of patient samples and applies machine learning to produce accurate and clinically relevant results. The company collaborates with research teams to provide expert insights and supports top pharmaceutical companies and clinical labs globally.

📋 Description

• Provide technical support for requests in the IT Portal • Diagnose and troubleshoot complex software and hardware issues • Escalate issues when necessary to other IT management or vendors • Manage and maintain IT systems, including user accounts, reviews, backups, and security protocols • Develop and implement IT policies and procedures • Provide training to end-users as needed • Monitor and maintain accurate and timely inventory of hardware and software • Maintain lifecycle of office hardware and network infrastructure along with general troubleshooting • Collaborate with other IT personnel to ensure smooth operations of IT systems • Assist with onboarding and offboarding processes for new and departing employees • Assist with shipping and tracking equipment to remote users and troubleshoot issues arising during the process • Stay up-to-date with emerging technologies and recommend solutions to enhance IT system efficiency and effectiveness • Execute individual defined project plans assigned

🎯 Requirements

• Bachelor's degree in Information Technology or related field preferred • Minimum of 2 years of experience in a Help Desk or technical support role • Strong technical knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other common business applications • Experience with O365, Active Directory, Exchange, and networking protocols • Willingness to learn new systems and troubleshoot difficult problems • Strong command on English language and interpersonal skills • Ability to work independently and as part of a team • Ability to prioritize and manage multiple tasks and projects simultaneously • Experience leading projects to completion • Strong organizational skills • Previous experience using PowerShell • Certifications such as A+, Network+, and ITIL are a plus • A degree in computer science, information technology, or related field is preferred, but not required • M365 administration experience • MDM experience managing devices, software, licenses, etc. • Deep understanding managing Mac devices in a M365 environment

🏖️ Benefits

• Flexible Work & Time Off - Embrace hybrid work models and enjoy the freedom of unlimited paid time off to support work-life balance. • Health & Well-being - Access comprehensive group medical and life insurance coverage, along with a 24/7 Employee Assistance Program (EAP) for mental health and wellness support. • Growth & Learning - Fuel your professional journey with continuous learning and development programs designed to help you upskill and grow. • Engaging & Fun Work Culture - Experience a vibrant workplace with team events, celebrations, and engaging activities that make every workday enjoyable. • & Many More...

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