Technical Services Manager

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🕒 March 24

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Velsera

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

Healthcare Insurance • Biotechnology • Artificial Intelligence

Velsera is a leading provider of omics analytics solutions, powering precision medicine and enhancing the healthcare and life sciences ecosystem through data and actionable insights. With advanced genomics interpretation platforms, Velsera modernizes patient care by generating clinically actionable reports and integrating workflows on next-generation sequencing (NGS) test menus. Their AI-driven analysis and automation tools accelerate lab delivery of 'omics results, optimize workflow automation, and ensure compliance. Velsera's technology manages the flow of patient samples and applies machine learning to produce accurate and clinically relevant results. The company collaborates with research teams to provide expert insights and supports top pharmaceutical companies and clinical labs globally.

📋 Description

• Engage with our client base to ensure best in-class client experience while also deepening our relationships with key stakeholders in our client portfolio with a hands-on approach • Drive and prioritize voice of customer by inter-departmental collaboration to bring the VOC to product development • Collaborate with sales counterparts on accelerating account expansions and renewals as well as identify renewal risks and implement remediation plans • Develop scalable processes to gain efficiencies in workflows and report out with appropriate KPIs • Manage and mentor your high performing teams • Cross-collaborate and ensure teams are trained to handle new onboarding procedures • Act as hiring manager when expanding your teams • Develop and train Clinical Service team members • Review and manage customer satisfaction results • Overall responsibility for customer feedback QMS process

🎯 Requirements

• MS with 3+ years of experience or Ph.D. in Biology, Bioinformatics, Computational Biology, Computer Science or related fields • PMP certification a plus • Understanding and skills in analyzing next-generation sequencing data, qPCR, and a strong biology background • Experience in clinical laboratory setting with deep understanding of clinical reporting • Strong track record of improving operations and data driven decision making • Personal initiative and ability to effectively lead a team. • Excellent communication skills and ability to learn and work independently when necessary • High energy and inquisitive and strong attention to detail

🏖️ Benefits

• A full-suite of industry leading benefits (list by location) • Remote work flexibility