Director, Patient Responsibility Vendor Operations

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Ventra Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Ventra Health is a healthcare revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, and collections services for hospitals, health systems, and physician practices across the U. S. Its offerings combine domain expertise and white‑glove client service with proprietary data and AI-powered platforms—vCision (AI & automation) and vSight (data & analytics)—to improve reimbursement, reduce denials, accelerate cash collections, and deliver measurable RCM performance improvements. Ventra emphasizes enterprise service delivery, provider education, compliance and coding audits, patient responsibility management, and payer strategy, serving thousands of providers and facilities nationwide.

📋 Description

• Develop and implement comprehensive vendor strategy for the Patient Responsibility Center of Excellence, ensuring alignment with organizational financial and operational objectives • Establish and maintain standardized Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and governance frameworks for all vendor categories • Lead quarterly business review (QBR) meetings with key vendors and manage vendor contract negotiations, renewals, and escalation management • Build, mentor, and develop a high-performing team of Data & Performance Analysts and Workflow & Operations Analysts • Establish and monitor comprehensive performance dashboards tracking KPIs across all vendor categories and self-pay stages • Monitor end-to-end data flows between vendor systems and internal platforms to identify gaps, data quality issues, and timing failures • Partner with Client Success, Operations, Finance, Technology, and Compliance teams on process improvements and system implementations • Conduct vendor risk assessments, maintain contingency plans, and identify opportunities for vendor consolidation or replacement

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Finance, Business Administration, or related field (Master's degree preferred) • Minimum 7+ years of healthcare revenue cycle management experience • Minimum 5+ years of vendor management and contract negotiation experience in healthcare settings • Minimum 3+ years of direct people management and team leadership experience • Certified Revenue Cycle Executive (CRCE) or Certified Revenue Cycle Professional (CRCP) preferred • Advanced knowledge of end-to-end revenue cycle operations, particularly self-pay workflows • Expertise in vendor performance management, SLA development, and governance frameworks • Strong financial acumen and ability to analyze complex financial data and operational metrics • Advanced proficiency with data analysis and business intelligence tools (Excel, Power BI, Tableau, or similar) • Experience with healthcare billing systems, EHR platforms, and related technology (Epic, Cerner, Athena, or similar) • Understanding of healthcare compliance requirements (HIPAA, state billing regulations, payer guidelines) • Exceptional leadership, communication, and interpersonal skills • Ability to manage multiple priorities and stakeholder groups simultaneously • Strong problem-solving skills and ability to drive continuous improvement initiatives • Strategic thinking with ability to balance short-term operational needs with long-term goals • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast paced environment • Strong oral, written, and interpersonal communication skills • Strong time management and organizational skills • Understand and comply with company policies and procedures.

🏖️ Benefits

• Ventra performance-based incentive plan • Referral Bonus