Head of Risk, Fraud and Payments

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Ventures Lab

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Gaming • Fintech • Banking

Ventures Lab is a leading company providing end-to-end iGaming and financial business solutions. They operate as a prominent sports betting and gaming group in the online sector, offering a proprietary platform with managed services to support the iGaming, fintech, and banking industries. Their technology includes a versatile gaming platform for both sports and casino verticals, and features such as customer support, marketing solutions, CRM, and business intelligence tools. Ventures Lab is equipped to handle numerous payment methods, fraud control, and offers a robust infrastructure for hosting and network management. With licenses in major jurisdictions, they cater to partners seeking to expand their iGaming businesses worldwide by providing customizable and scalable solutions.

201 - 500 employees

🎮 Gaming

💳 Fintech

🏦 Banking

📋 Description

• You will be responsible for our RFP team dealing with Payments, Risk, Fraud and KYC for all global brands. • Ensure that all RFP processes are run efficiently and maintain competitive SLAs, as well as being fully compliant with regulations. • Drive innovation, optimize complex workflows, and establish frameworks that secure our payment ecosystem and build customer trust at scale. • Lead the RFP department, providing guidance, mentorship and support to ensure the team consistently meets established SLAs and adheres to internal procedures. • Define, champion, and continuously evolve the strategic framework for all core operational procedures (Payments, Risk, Fraud, KYC), collaborating with senior leadership and cross-functional partners. • Establish clear KPIs and SLAs for the team, monitoring performance to ensure targets are consistently met or exceeded. • Implement strategies to reduce issues related to Payments, Risk and Fraud, KYC and chargebacks. • Act as a key decision-maker in complex investigations, mitigating potential business risks swiftly and effectively to protect customers. • Ensure adherence to Anti-Money Laundering (AML), Know Your Customer (KYC), and other regulatory requirements. • Report on departmental KPIs and overall team performance, communicating key insights to stakeholders across the business. • Collaborate cross-functionally with teams such as Payments Product, Customer Support, and Brand Management to refine RFP processes.

🎯 Requirements

• Minimum 8 experience in iGaming (B2C operations) managing risk, fraud and payments within .com operation is a must • At least 3 years in a Head of Department or equivalent senior leadership role with demonstrated accountability for strategic outcomes and significant team oversight • Expertise in risk compliance and regulations, fraud detection and payments systems and KYC practices • Proven track record of designing, implementing, and optimizing enterprise-wide risk and fraud mitigation strategies that demonstrably improved operational efficiency, reduced financial losses, and enhanced customer trust • Experienced leader with background in multicultural environment. • Experience managing teams across multiple countries within international organizations, ensuring a unified and customer-centric approach • Ability to analyse operational metrics and performance reports to identify trends, risks, and areas for improvement • Well-rounded experience with tools: Iovation, Sumsub, PIQ • Highly organized and works well under pressure • Stand out with attention to detail and problem-solving skills with customer-oriented approach.

🏖️ Benefits

• Competitive salary synonymous with skills and experience • Opportunity to make a real impact in a developing organization • Consultancy contract within EU on a full time basis with 25 days PTO or employment contract if you are based in Bulgaria, Hungary or Malta