Senior Technical Consultant, CMDB

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May 15

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Veracity Consulting, Inc.

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B2B • ServiceNow • Government

Veracity Consulting, Inc. is a business and technology consulting firm that specializes in program and project management, strategy and change management, testing and quality assurance, and infrastructure and integration services. The company helps organizations optimize business performance and navigate change through strategic thinking and problem-solving. As a premier partner in the ServiceNow ecosystem, Veracity provides tailored solutions to improve process automation and operational effectiveness for its clients across various sectors, including government and utilities.

51 - 200 employees

Founded 2006

🤝 B2B

🏛️ Government

📋 Description

• Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change. • Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. • Currently, we are searching for a ServiceNow CMDB Senior Technical Consultant to join our team in a 100% remote capacity. • Lead the assessment, design, and implementation of the CMDB component within the ServiceNow re-platforming program. • Collaborate with stakeholders across IT, security, infrastructure, and business units to understand configuration item (CI) requirements and dependencies. • Analyze the current CMDB and discovery architecture to identify gaps, inefficiencies, and opportunities for improvement. • Design and implement CMDB data models, including classes, relationships, and CI lifecycles, aligning with ServiceNow Common Services Data Model (CSDM) best practices. • Oversee and optimize ServiceNow Discovery and Service Mapping configurations to ensure accurate CI population. • Develop migration strategies for existing CMDB data, ensuring quality, compliance, and alignment with target architecture. • Define and implement governance, reconciliation, and CI lifecycle management processes. • Partner with the platform team to support integration of third-party systems and data sources with the CMDB. • Provide technical leadership and mentoring to junior consultants and internal teams. • Document all CMDB-related designs, configurations, and processes.

🎯 Requirements

• 5+ years of hands-on ServiceNow experience, with a focus on CMDB and Discovery. • ServiceNow Certified Implementation Specialist – Discovery. • ServiceNow Certified System Administrator. • CMDB Specific Micro Certs preferred. • Proven experience leading CMDB implementations or major re-platforming projects in large-scale enterprises. • Strong understanding of ITIL practices, especially Configuration Management. • Expert knowledge of the ServiceNow Common Service Data Model (CSDM). • Deep familiarity with ServiceNow Discovery, Service Mapping, IntegrationHub, and MID Servers. • Experience with scripting (JavaScript, Glide), data transformation, and integration patterns. • Strong data analysis and modeling skills. • Excellent communication and stakeholder management skills. • Regular and predictable attendance