Associate Support Consultant

🕒 May 7

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Veradigm®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

⚕️ Healthcare Insurance

💰 $75M Post-IPO Debt - Veradigm on 2025-06

SaaS • B2B • Healthcare Insurance

Veradigm is a healthcare technology company that provides cloud-based clinical, financial and data solutions for providers, payers and life-sciences organizations. Its offerings include electronic health records, practice management, revenue cycle services, e-prescribing, data exchange and APIs, real-world data and evidence platforms, analytics for quality and risk adjustment, and patient engagement tools — all delivered via a connected Veradigm Network to support care delivery, payer operations and research.

📋 Description

• Resolving client issues related to product functionality and system setup • Logging, tracking, and documenting support cases • Collaborating with product teams to escalate bugs or feedback • Reproducing client issues and assisting in root cause identification • Learning continuously through mentorship and knowledge base use

🎯 Requirements

• Bachelors degree in any stream – Technical/Science/Humanities • Strong verbal and written communication skills (C1 English proficiency) • Curious, tech-friendly, and eager to learn troubleshooting basics • Comfortable working in a hybrid support environment. • 2–3 years of experience in a customer or product support role • Basic familiarity with cloud, app support, or healthcare software

🏖️ Benefits

• Quarterly Company-Wide Recharge Days • Peer-based incentive “Cheer” awards • Tuition Reimbursement Program • Flexible Work Environment (Remote/Hybrid Options)