Allscripts
Healthcare • SaaS • Artificial Intelligence
Allscripts is a healthcare technology company that transitioned its solutions to the Veradigm brand, offering electronic health records, practice management systems, and patient engagement platforms. It focuses on driving value through a unique combination of platforms, data, expertise, connectivity, and scale, featuring the Veradigm Network, which connects healthcare providers, payers, and life sciences to provide advanced insights and data-driven solutions for improving healthcare outcomes.
Expert Salesforce Business Analyst
Job not on LinkedIn
Yesterday
Allscripts
Healthcare • SaaS • Artificial Intelligence
Allscripts is a healthcare technology company that transitioned its solutions to the Veradigm brand, offering electronic health records, practice management systems, and patient engagement platforms. It focuses on driving value through a unique combination of platforms, data, expertise, connectivity, and scale, featuring the Veradigm Network, which connects healthcare providers, payers, and life sciences to provide advanced insights and data-driven solutions for improving healthcare outcomes.
📋 Description
• Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.). • Act as the subject matter expert for Salesforce enhancements, configurations, and integrations. • Refine and groom user stories with Salesforce-specific acceptance criteria to ensure readiness for development. • Collaborate with stakeholders to define scope, priorities, and business challenges. • Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting. • Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives. • Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules—emphasizing Salesforce architecture and objects. • Identify opportunities for process improvement and automation within Salesforce and related platforms
🎯 Requirements
• 6+ years of experience as a Business Analyst or Product Analyst • Proven experience gathering requirements and successfully implementing a Salesforce Customer Experience portal and Service Cloud functionality (Cases, Chats, Knowledge). • Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations. • Skilled in Agile methodologies and backlog refinement. • Excellent communication and collaboration skills across technical and non-technical audiences. • Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools (Lucidchart, Visio).
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Professional development opportunities • Remote work options
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