Global Communications Systems Engineer – EMEA

🔥 11 hours ago

🌐 Spain, Poland – Remote

🇪🇸 Spain – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veralto

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Veralto is a global enterprise comprising 13 operating companies and over 300 locations worldwide. With a workforce of 16,000 associates, Veralto focuses on impactful work in areas crucial to everyday life, such as water, food, and medicine. The company's Water Quality division manages, treats, purifies, and protects water on a global scale, while the Product Quality & Innovation division ensures the safety and authenticity of essential goods in the global supply chain. Committed to fostering a diverse and inclusive workplace, Veralto invests in its employees' growth through hands-on learning and career development opportunities, supported by a global network and the resources of an S&P 500 company.

📋 Description

• Support the European rollout and ongoing development of Videojet’s customer-facing communications technology • Deploy, integrate, and improve the NICE CXone contact center platform and its CRM connections • Partner with service, commercial, integration, and global DTS teams • Coordinate with local service and commercial teams, integration teams, and global development partners to deliver contact center rollouts and post-launch support across Europe • Translate business requirements into technical specifications while balancing platform constraints, user experience, cost, and business value • Develop, configure, and enhance NICE CXone features, call flows, logic-based business rules, alerts, process flows, integrations, and automation • Provide hands-on support for telephony and communication applications and troubleshoot technical issues • Identify opportunities to improve reliability and customer experience • Create SOPs, standard work, onboarding materials, and training for users and managers • Build and maintain reports, dashboards, data-quality controls, and KPIs

🎯 Requirements

• Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software • Working knowledge of telephony technologies, including PSTN/POTS and VoIP/SIP • Experience integrating a contact center platform with Salesforce or another CRM system • Experience gathering business requirements, producing functional or technical designs, and developing and executing tests • A degree or certification in IT, telecommunications, programming, or a related technical field, or equivalent directly relevant practical experience • Advanced to fluent written and spoken English for technical and business communication • Experience with NICE CXone and Salesforce is a plus • Programming or application-development experience is a plus • Experience supporting multi-country technology rollouts is a plus • Experience developing user training, reports, or dashboards is a plus • Proficiency in another major European language is a plus

🏖️ Benefits

• A remote role supporting a highly visible global technology program • Professional onboarding and training • Career development opportunities across Videojet and Veralto • Opportunity to work with an inclusive, international team