HR Service Partner – Junior

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Veralto

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

⚡ Energy

🔬 Science

B2B • Energy • Science

Veralto is a global enterprise comprising 13 operating companies and over 300 locations worldwide. With a workforce of 16,000 associates, Veralto focuses on impactful work in areas crucial to everyday life, such as water, food, and medicine. The company's Water Quality division manages, treats, purifies, and protects water on a global scale, while the Product Quality & Innovation division ensures the safety and authenticity of essential goods in the global supply chain. Committed to fostering a diverse and inclusive workplace, Veralto invests in its employees' growth through hands-on learning and career development opportunities, supported by a global network and the resources of an S&P 500 company.

📋 Description

• Serve as the first point of contact for HR-related inquiries from associates and leaders​ • Manage an assigned caseload through the ticketing system, ensuring timely and accurate resolution​ • Manage caseload to include but not limited to, responding to general inquiries and supporting transactional execution on processes such as preboarding, job and compensation changes, time and attendance, leave of absence, benefits, etc., ensuring that Service Level Agreements (SLAs) and service quality standards are exceeded every time • Resolve Tier 1 cases across all channels using knowledge databases, FAQs, and standard documentation​ • Escalate unresolved or complex cases to Tier 2 and 3 as required • Execute HR transactions in Workday as requested by People Leaders, HR partners, and associates​ • Ensure consistent application of HR policies and procedures​ • Support the creation, maintenance, and continuous improvement of knowledge articles and HR resources​ • Collaborate with internal teams to improve service delivery, efficiency, and accuracy​ • Maintain strict confidentiality and handle sensitive employee information appropriately

🎯 Requirements

• 1 year in HR, customer service or administrative support (Log and manage tickets/cases in the system) • A High School Diploma or equivalent • Must be fluent in English and Spanish • Strong communication and problem-solving skills and high attention to detail • Technology system mindset and proficiency with the MS Office suite • Ability to work in a fast-paced and dynamic environment • Ability to demonstrate sound judgment in handling confidential and sensitive employee and business information, always maintaining strict confidentiality and compliance

🏖️ Benefits

• Remote work model​ • Competitive salary • Attractive benefits​ • Flexible working hours​ • Structured onboarding and training​ • Career development and coaching opportunities​ • A collaborative and supportive team environment​