Customer Success Manager

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Verantos

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Healthcare Insurance • Pharmaceuticals • Science

Verantos is a company that provides high-quality real-world data (RWD) and real-world evidence (RWE) solutions for the life sciences industry. Their platform is designed to accelerate clinical development and support market access, medical affairs, pharmacovigilance, and regulatory initiatives using high-validity evidence. Verantos focuses on delivering data with unrivaled richness and reliability, enabling decision-makers in healthcare to understand patient behaviors and predict health outcomes. The company offers products such as the Pragmatic Registry, which collects clinically rich data from patient records to aid in regulatory and reimbursement approvals. Verantos aims to meet increasing demands in the life sciences sector by providing credible and trustworthy evidence at scale.

51 - 200 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🔬 Science

💰 Grant on 2021-06

📋 Description

• Manage customer projects from initiation to project closeout • Determine stakeholder requirements and develop detailed project plans. • Drive the progress, management, performance, and completion of projects. • Share project status reports and escalate risks as appropriate to management. • Develop excellent working relationships with customers and research partners. • Conduct and lead project meetings including agenda setting, materials preparation, and recording meeting notes and task assignments. • Communicate with external stakeholders in a professional manner. • Work with key internal stakeholders in cross-functional teams. • Coordinate with internal teams to answer customer inquiries in a timely manner. • Respectfully hold people accountable for their project roles and deliverables. • Build mutual trust and encourage cooperation among team members; facilitate consensus building and working across various styles.

🎯 Requirements

• Bachelor’s degree from a reputed institution • Exceptional interpersonal, verbal, and written communication skills • At least 2 years of project management experience within the life science, biotechnology, or digital health space • Clinical research or real-world evidence generation experience • Proficient in project management tools and methodologies • Desire to work in a start-up environment with dynamic and diverse teams across multiple time zones • Advanced degree in public health, health administration, or similar field (preferred) • Project management experience within a data vendor (preferred) • Proficiency in tools for data analysis or transformation (e.g., SQL, Excel, Python, or R) (preferred) • AI-first mindset, with a focus on leveraging automation to develop scalable, repeatable solutions for project tracking and risk management (preferred).

🏖️ Benefits

• Flexible work location to support employees in the new pandemic-shaped reality. • Medical, dental, vision benefits. • 401K plan with employer match. • Work-life balance. • Opportunity to work with healthcare technology visionaries.