Solutions Engineer

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🕒 May 27

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Verbit.ai

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤖 Artificial Intelligence

📱 Media

☁️ SaaS

💰 Secondary Market - Verbit on 2024-05

Artificial Intelligence • Media • SaaS

Verbit. ai is a speech-to-text and accessibility platform that provides enterprise-grade captioning, transcription, subtitling, dubbing, audio description and translation services. It combines a proprietary ASR engine (Captivate™) and generative AI (Gen. V™) with human review and integrations to deliver high-accuracy real-time and post-production captions, transcripts and actionable insights for media, legal, education, government and corporate customers. Verbit. ai is offered as a scalable, subscription-based platform to help organizations meet accessibility and compliance requirements and localize content globally.

📋 Description

• Partner with Sales to support new client onboarding and implementation • Schedule, coordinate, and deliver customer and software demonstrations • Provide technical support during sales calls and throughout the sales process • Assist with customer account management and maintain strong client relationships • Support troubleshooting efforts and escalate issues in collaboration with Technical Services • Maintain inventory and coordinate shipment of equipment to clients • Collaborate on software development and cross-functional projects with Sales and Marketing • Create and maintain client-facing documentation, including user guides, technical specifications, and SLAs • Generate client reports in partnership with Technical Services as requested • Coordinate and complete security questionnaires and vendor assessments in partnership with Sales, Legal, and Information Security teams • Research and evaluate new technologies to enhance service delivery and customer experience • Support a proactive, customer-first service approach across all interactions • Maintain confidentiality of sensitive and proprietary information • Participate in ongoing professional development to maintain and grow technical knowledge • Complete all assigned responsibilities within established timelines

🎯 Requirements

• 5+ years of experience in a customer service, technical support, or Solutions/Sales Engineering role • Proven experience with customer training, onboarding, and support • Strong verbal and written communication skills • Excellent organizational skills with the ability to manage multiple priorities and meet deadlines • Proficiency in Microsoft Office (Word, Excel, Outlook) • Basic understanding of system networking concepts • Experience working cross-functionally with multiple departments • Associate’s or Bachelor’s degree in a related field, or equivalent experience • Working knowledge of Learning Management Systems (LMS) such as Canvas, Blackboard, Moodle, or D2L/Brightspace • Familiarity with REST APIs and integrating third-party services , including the ability to read technical documentation, understand authentication methods, and perform basic troubleshooting • Experience supporting or interfacing with web-based platforms, integrations, or broadcast/streaming environments preferred

🏖️ Benefits

• Generous paid time off (PTO) • Comprehensive benefits package including: Medical, dental, and vision insurance • Life and disability coverage • Accident, critical illness, and hospital indemnity plans • 401(k) with company match