Customer Support Engineer

🔥 2 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vercel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🌐 Web 3

💰 $150M Series D on 2021-11

SaaS • Web 3 • Cloud Computing

Vercel is a platform providing developer tools and cloud infrastructure to build, scale, and secure faster and more personalized web applications. It specializes in optimizing web performance through features like fast load times, scalable infrastructure, and global CDN distribution. The platform supports developers with automated workflows, a wide range of templates, and seamless integration with tools like Git for quick deployment. Vercel also emphasizes observability and security, offering privacy-friendly analytics and enterprise-level conformance.

📋 Description

• Assist customers with technical problems and questions when using Vercel products and services. • Resolve customer concerns and handle cases for all Vercel customers. • Handle customer issues outside of regular case channels. • Work with the community to provide advice and assistance. • Develop and improve internal tools alongside engineering. • Complete engineering work on a regular basis. • Specialize in a specific product area and own it within the team. • Improve internal documentation, processes, and policies. • Assist Customer Success Managers with Enterprise requests. • Help improve the customer experience and resolve root causes.

🎯 Requirements

• Frontend development experience, ideally with React and Next.js. • A firm understanding of cloud technologies and serverless computing. • A desire to engineer solutions for problems to resolve root causes. • Exceptional communication skills, both written and oral. • Comfortable working with a fully remote, globally distributed team. • Availability to work within a weekend and on-call rota.

🏖️ Benefits

• Competitive compensation and stock options. • Inclusive Healthcare Package (US only). • Flexible working style - 100% remote, with teammates located throughout the globe. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Unlimited PTO - 4 weeks recommended per year. Take time when you need it. • Generous Gear Credit.