Developer Success Engineer

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August 14

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Vercel

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SaaS • Web 3 • Cloud Computing

Vercel is a platform providing developer tools and cloud infrastructure to build, scale, and secure faster and more personalized web applications. It specializes in optimizing web performance through features like fast load times, scalable infrastructure, and global CDN distribution. The platform supports developers with automated workflows, a wide range of templates, and seamless integration with tools like Git for quick deployment. Vercel also emphasizes observability and security, offering privacy-friendly analytics and enterprise-level conformance.

201 - 500 employees

Founded 2016

☁️ SaaS

🌐 Web 3

💰 $150M Series D on 2021-11

📋 Description

• Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. • DSEs proactively engage with customers in time-boxed, outcome-driven motions—such as onboarding, go-live readiness, and post-launch stabilization—that help unblock progress and set customers up for long-term success on Vercel. • They work with a wide variety of customers—from fast-moving startups to established enterprises—adapting their approach to match the needs and pace of each. • These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact. • By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively. • Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practices—extending the impact of their work to thousands of developers. • In doing so, they strengthen Vercel’s customer intelligence, reduce friction across the developer journey, and improve the overall efficiency of our customer experience. • Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel. • Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency. • Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations. • Identify and unblock opportunities for customer growth and expansion. • Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers. • Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements. • Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale. • 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role • Strong knowledge of Next.js, React, and modern web performance best practices • Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations • Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity • Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations. • Must have used Vercel or Next.js, or a comparable platform. • Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources. • Have contributed to open-source projects, technical documentation, or developer advocacy initiatives • Bring experience in incident management, debugging serverless functions, or optimizing frontend performance • Are comfortable working in a fast-paced, global, remote-friendly environment

🎯 Requirements

• 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role • Strong knowledge of Next.js, React, and modern web performance best practices • Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations • Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity • Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations. • Must have used Vercel or Next.js, or a comparable platform. • Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources. • Have contributed to open-source projects, technical documentation, or developer advocacy initiatives • Bring experience in incident management, debugging serverless functions, or optimizing frontend performance • Are comfortable working in a fast-paced, global, remote-friendly environment

🏖️ Benefits

• Competitive compensation package, including equity. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.