Client Services Specialist – Contract

🔥 7 minutes ago

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Veremark

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

📋 Compliance

🎯 Recruiter

💰 Debt Financing on 2022-10

HR Tech • Compliance • Recruitment

Veremark is a whistleblowing and employment screening platform that enhances the hiring process by providing comprehensive background checks and pre-hire verification services. The company, which has integrated Employrite into its offerings, aims to help organizations globally streamline their hiring procedures and reduce risks associated with recruitment. Through its user-friendly system, Veremark allows employers to verify candidates with speed and accuracy, ensuring compliance with necessary regulations.

📋 Description

• Effectively manage and oversee all T0 to T1 cases assigned for comprehensive client support. • Handle client inquiries with a 2hr FRT and expedite requests with a high level of service. • Proactively manage candidate start dates to guarantee timely onboarding. • Host regular calls with clients to review the status of open checks and address any concerns or questions. • Conduct monthly audits on a minimum of 2% of cases to identify process errors, documenting findings in reports for the Head of Service Delivery. • Provide insights and support to the Account Management team for all Quarterly Business Reviews (QBR) or reporting associated with T0 and T1 accounts. • Meet proactivity based KPIs on a monthly basis whilst maintaining NPS levels

🎯 Requirements

• Experience in building relationship with B2B clients • Ability to think long-term and strategically • Good problem solving skills • Able to prioritise • Knowledge within the background screening industry is a plus

🏖️ Benefits

• Remote work