Senior Technical Account Manager

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Cohesity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

Cybersecurity • Data Management • Cloud

Cohesity is a cloud data management platform that enables enterprises to protect, back up, and manage their data across various environments in a unified manner. By providing comprehensive solutions for data protection, security, and compliance, Cohesity helps organizations to optimize their data management strategies and enhance resilience against cyber threats and data loss. Their services are tailored to improve operational efficiency and empower businesses to derive actionable insights from their data.

📋 Description

• Increase the lifetime value of the Customer through greater advocacy, serving as a customer advocate in the evolution of our products and platform functionality integral to the customer's success. • Elevate the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores. • Ensure delivery on key operational metrics, including Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, and Net Retention Rate and churn. • Drive premier and programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV). • Work closely with Account Teams and Renewals Managers to identify new opportunities and upsell potential while addressing any issues putting renewals at risk. • Engage broadly across the Customer organization from users through to C-Level/Influencer as required. • Ensure customer feedback and required capabilities are clearly captured and conveyed internally to enable ongoing improvement of process, products, and services. • Support customers by addressing important issues and, if necessary, creating effective guidelines for their specific needs. • Ability to onboard Cohesity customers to achieve agreed-upon outcomes post-implementation. • Collaborate with our Critical Accounts Program (CAP) team to assist in restoring accounts with negative sentiment to a positive state. • Understand and report back on 'voice of customer' feedback collected from randomly selected Cohesity customers and address any issues and provide follow-up.

🎯 Requirements

• A relevant Bachelor's degree or equivalent experience; preference for computer science, business management, or related degrees. • Languages: Fluent or Native English is essential. Fluent or Native Spanish, will be essential for candidates located in Spain, Additional languages Italian and/or French would be advantageous. • Strong empathy for customers and a passion for revenue and growth. • Deep understanding of value drivers in recurring revenue business models. • Account Management experience as an AE, SE, CSM, Operations Manager, or equivalent strongly preferred. • Deep business operations expertise - adept at creating relevant and compelling customer-facing reports, messages, and dashboards. • Strong ability to influence through persuasion, negotiation, and consensus building internally and externally. • Demonstrated desire for continuous learning and improvement. • Excellent communication and presentation skills. • Demonstrated success at strategy implementation and execution. • Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.

🏖️ Benefits

• Professional development opportunities • Health insurance • Flexible working arrangements