Cohesity
1001 - 5000 employees
🔒 Cybersecurity
Cybersecurity • Data Management • Cloud
Cohesity is a cloud data management platform that enables enterprises to protect, back up, and manage their data across various environments in a unified manner. By providing comprehensive solutions for data protection, security, and compliance, Cohesity helps organizations to optimize their data management strategies and enhance resilience against cyber threats and data loss. Their services are tailored to improve operational efficiency and empower businesses to derive actionable insights from their data.
Senior Technical Support Engineer
🕒 May 21
🗣️🇨🇳 Chinese Required
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Cohesity
1001 - 5000 employees
🔒 Cybersecurity
Cybersecurity • Data Management • Cloud
Cohesity is a cloud data management platform that enables enterprises to protect, back up, and manage their data across various environments in a unified manner. By providing comprehensive solutions for data protection, security, and compliance, Cohesity helps organizations to optimize their data management strategies and enhance resilience against cyber threats and data loss. Their services are tailored to improve operational efficiency and empower businesses to derive actionable insights from their data.
📋 Description
• Respond to customer inquiries for an assigned product(s) within a Technical Support Engineer environment • Provide technical support to Cohesity customers, partners, and field support staff • Work with Cohesity customers, partners, and field reps by answering technical questions • Resolve cases per productivity, performance and SLA standards and support goals • Research, document, and collaborate on cases as required • Author or update technical documents into Knowledge Management (KM) • Establish close interactions with team members and other applicable stakeholders • Participate in Product Previews for New Product Releases • Mentor and assist other technical support engineers
🎯 Requirements
• Experience across multiple of the following core technologies • Linux (Red Hat), Microsoft Windows • Server Hardware, Software, maintenance, and troubleshooting • TCP/IP, TLS, PKI, Firewalls, Routing, VLANs • LVM, RAID, DAS, SAN, NAS, Software-Defined Storage • Log Analysis, Process Tracing, Debugging, Kernel Panic • Application Performance Management, reliability, availability, and serviceability • Cohesity product offerings such as Net Backup and Data Protection • Experience with scripting languages (i.e., Python, Perl, and PHP) is beneficial • Language proficiency in Mandarin a must. • 4+ years of Sys Admin or related enterprise Technical Support • 4+ years’ experience providing 2nd /3rd level support in an enterprise class product company.
🏖️ Benefits
• Flexible work arrangements • Professional development
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