Technical Support Engineer

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Cohesity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

Cybersecurity • Data Management • Cloud

Cohesity is a cloud data management platform that enables enterprises to protect, back up, and manage their data across various environments in a unified manner. By providing comprehensive solutions for data protection, security, and compliance, Cohesity helps organizations to optimize their data management strategies and enhance resilience against cyber threats and data loss. Their services are tailored to improve operational efficiency and empower businesses to derive actionable insights from their data.

📋 Description

• Work with Cohesity customers to provide timely resolution to technical issues • Use available tools to investigate and troubleshoot technical issues • Record customer interactions, including investigation, troubleshooting, and resolution of issues • Work closely with Cohesity engineering and account management teams • Select appropriate methods and techniques for obtaining solutions • Provide the best possible customer experience • Manage workload to resolve all customer issues in a timely manner • Assist in developing comprehensive and reusable self-service solutions for future incidents • Develop knowledge base articles • Mentor other engineers

🎯 Requirements

• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making • 3-12 years of experience working in a storage, networking and virtualization environment • Strong understanding of Linux and administration experience across all working components • Ability to analyze system diagnostics and clearly articulate the issue for the customer • Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump, ftrace, strace, wireshark, gdb, and crash • Experience with remote file access protocols, including NFS and SMB (CIFS) • Solid experience with storage-related concepts, including virtualization and data protection, such as VMware, CommVault, Symantec, EMC, and NetApp • Excellent communication and customer service skills • Legal right to work in Malaysia

🏖️ Benefits

• Full-time employment • Reasonable accommodation for individuals with disabilities during the application process