UX Writer, Mid-level

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🔥 22 minutes ago

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Verity Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤖 Artificial Intelligence

🔒 Cybersecurity

Consulting • Artificial Intelligence • Cybersecurity

Verity Group is a digital transformation and innovation consulting firm that focuses on delivering real results through technology. With expertise in areas such as AI migration, hyperautomation, cybersecurity, and digital engineering, Verity Group partners with ambitious companies to develop strategic business solutions. The firm prides itself on prioritizing depth over volume, ensuring tailored services that drive efficiency and growth throughout the technology journey, from strategy to execution.

📋 Description

• The UX Writer will be essential in optimizing the customer journey and experience across our automated communication channels, with a focus on WhatsApp and Chatbot. • Your main challenge will be to gain an in-depth understanding of the business flow and ensure traceability and measurement of the entire experience through data tagging (instrumentation) across the customer journey. • This professional will act as the guardian of the experience, turning data into insights to design more efficient, intuitive flows that drive higher satisfaction and conversion. • Optimize the customer journey and experience in automated communication channels, focusing on WhatsApp and Chatbot. • Perform a deep understanding of the business flow. • Ensure traceability and measurement of the entire experience through data tagging (instrumentation) across the customer journey. • Act as the guardian of the experience, transforming data into insights to design more efficient, intuitive flows that generate greater satisfaction and conversion.

🎯 Requirements

• Proven experience in Conversational Design (Conversational UX/CUX). • Experience designing chatbots, IVR and WhatsApp journeys, including creating flows, scripts and conversational personas. • Strong command of tools and methodologies for mapping user journeys, service blueprints and high-complexity flow diagrams. • Experience defining tagging (instrumentation) strategy and requirements to measure UX and business metrics. • Proficiency in prototyping tools (Figma, Miro or similar). • Experience conducting usability testing, A/B testing and heuristic analysis in conversational channels. • Familiarity with chatbot platforms and WhatsApp Business APIs. • Ability to conduct qualitative and quantitative research (UX Research). • Experience working in agile squads (Scrum/Kanban) and collaborating with Product Owners (POs) and engineers.

🏖️ Benefits

• Meal allowance • Food allowance • Home office allowance • Health insurance • Dental insurance • Life insurance • Discount partnerships • Agreements with merchants and educational institutions • Recurring agile trainings • Verity Learning • Verity Break • #VerityWithYou • Viva Engage