Support Operations Technical Project Manager

November 8

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Vero Networks

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Telecommunications • eCommerce • B2C

Vero Networks is a broadband service provider offering fast, reliable, and affordable fiber internet to both residential and business customers. The company emphasizes a simple pricing model with no contracts or hidden fees, aiming to enhance online experiences through effective customer service and high-speed internet. With a focus on seamless streaming and complete home WiFi, Vero Networks aims to deliver satisfactory internet services that meet the needs of its users.

51 - 200 employees

Founded 2017

📡 Telecommunications

🛍️ eCommerce

👥 B2C

💰 Venture Round on 2024-09

📋 Description

• Lead and manage multiple concurrent projects related to NOC buildouts, customer service operations, automation initiatives, and organizational integrations. • Develop detailed project plans, timelines, and resource allocations. • Track project milestones, deliverables, and dependencies using Zoho Projects and other project management tools. • Serve as the primary point of contact between technical, operational, and business teams to ensure clear communication and alignment on priorities. • Facilitate regular project meetings, updates, and reviews with internal stakeholders. • Collaborate with NOC, Customer Service and Technical Support leadership to implement operational improvements, workflow automation, and new support tools. • Monitor project performance metrics, budgets, and progress reports for executive review. • Help define standard operating procedures (SOPs) for technical and customer service functions.

🎯 Requirements

• 3–5 years of experience in technical program or project management, preferably within the telecommunications or ISP industry. • Proven track record of managing large, cross-functional operational or technical projects (e.g., NOC or call center setup, system integrations, or automation initiatives). • Strong familiarity with Network Operations Center (NOC), Customer Service, and Technical Support functions and workflows. • Experience with Zoho Projects (or similar platforms such as Asana, Smartsheet, or Jira). • Proficiency in Microsoft Excel, Microsoft Project, and other Microsoft 365 applications. • Excellent communication, organizational, and time management skills. • Ability to coordinate across multiple departments with technical and non-technical stakeholders. • Strong analytical and problem-solving abilities with a focus on execution and results. • PMP or other project management certification is a plus.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off