Customer Experience Associate

🕒 April 28

🦌 Connecticut, Montana – Remote

🦌 Connecticut – Remote 🦬 Montana – Remote

💵 $65k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Verse

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Verse is a company that provides in-home healthcare services for the 21st century, utilizing software that enables high-quality and reliable care at home. The company offers an easy-to-use software platform for clinics, allowing them to track all care referrals and orders efficiently. With coverage in all 50 states, Verse acts as an extension of clinics, saving nurses time and resources. They accept all insurances and focus on delivering a reliable patient experience. Their platform aims to streamline communication and logistics, eliminating the need for traditional methods such as fax and phone.

📋 Description

• Respond to inbound clinic inquiries via phone, email, and chat • Troubleshoot order issues, product questions, shipping updates, and documentation needs • Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations • Ensure timely follow-up and clear communication with clinics • Assist clinics with product selection, substitutions, and ordering guidance • Support documentation collection and order processing workflows • Identify and proactively flag at-risk orders or delays • Maintain clean and accurate documentation in Kustomer (our ticketing system) • Contribute to knowledge base updates and SOP documentation • Act as a voice of the clinic and patient internally • Escalate urgent issues appropriately and with strong ownership • Deliver high-empathy communication in time-sensitive or sensitive situations

🎯 Requirements

• 1–3 years of experience in customer support, healthcare operations, or similar fast-paced environment • Strong written and verbal communication skills • High attention to detail and ability to manage multiple tasks simultaneously • Comfort working in systems (G-Suite, Slack, Kustomer/Zendesk, etc.) • A proactive, solution-oriented mindset • Experience supporting healthcare clinics or medical products (preferred) • Experience working in a startup or high-growth environment (preferred)

🏖️ Benefits

• Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents. • Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match. • Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us.