Customer Experience Representative

4 hours ago

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Verse

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Healthcare Insurance • SaaS

Verse is a company that provides in-home healthcare services for the 21st century, utilizing software that enables high-quality and reliable care at home. The company offers an easy-to-use software platform for clinics, allowing them to track all care referrals and orders efficiently. With coverage in all 50 states, Verse acts as an extension of clinics, saving nurses time and resources. They accept all insurances and focus on delivering a reliable patient experience. Their platform aims to streamline communication and logistics, eliminating the need for traditional methods such as fax and phone.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Serve as the first point of contact for patients and clinics via phone, email, and messaging platforms. • Patient outreach to provide accurate guidance on supply orders • Provide accurate guidance on supply orders, refill eligibility, and insurance coverage. • Troubleshoot and resolve patient issues, including delayed shipments, incorrect items, or insurance denials. • Escalate complex cases to operations, billing, or management as needed. • Document interactions clearly in internal systems to ensure continuity of care and information. • Educate patients on company policies, out-of-pocket options, and clinic coordination.

🎯 Requirements

• Strong communication skills and the ability to explain complex information simply. • Empathy and patience in dealing with patients experiencing medical challenges. • Attention to detail for order accuracy and documentation. • Ability to work with internal teams and external clinics to resolve issues efficiently. • Comfort using digital systems (VerseOS, knowledge bases, Slack, etc.) to access and record information.

🏖️ Benefits

• We are transparent, upfront and direct. • We value speed of iteration. • We give 110% effort, 30% of the time. • We empathize with customers to a fault.