Patient Experience Representative

🕒 September 28

🌐 Philippines, Argentina, +1 more countries – Remote

🇵🇭 Philippines – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Representative

👻 Ghost score 38%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 27 days.
• 31 open roles for a team of 26.
• No salary listed.

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Verse

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Verse is a company that provides in-home healthcare services for the 21st century, utilizing software that enables high-quality and reliable care at home. The company offers an easy-to-use software platform for clinics, allowing them to track all care referrals and orders efficiently. With coverage in all 50 states, Verse acts as an extension of clinics, saving nurses time and resources. They accept all insurances and focus on delivering a reliable patient experience. Their platform aims to streamline communication and logistics, eliminating the need for traditional methods such as fax and phone.

📋 Description

• Serve as the first point of contact for patients and clinics via phone, email, and messaging platforms • Conduct patient outreach and provide guidance on supply orders • Advise patients on refill eligibility and insurance coverage • Troubleshoot and resolve delayed shipments, incorrect items, and insurance denials • Escalate complex cases to operations, billing, management, Support Ops, or a team lead • Document interactions clearly in internal systems • Educate patients on company policies, out-of-pocket options, and clinic coordination • Facilitate communication between patients, clinics, and internal teams to support timely, accurate care

🎯 Requirements

• Strong communication skills and ability to explain complex information simply • Empathy and patience when dealing with patients experiencing medical challenges • Attention to detail for order accuracy and documentation • Ability to work with internal teams and external clinics to resolve issues efficiently • Comfort using digital systems such as VerseOS, knowledge bases, and Slack • Ability to work 24/7 hours

🏖️ Benefits

• Remote work arrangement • 24/7 hours coverage • Equitable and inclusive workplace commitment • Accessible interview accommodations • Equal opportunity employment

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