Senior Product Support Analyst

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🕒 March 11

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VERT Capital

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💸 Finance

💳 Fintech

☁️ SaaS

Finance • Fintech • SaaS

VERT Capital is a financial consultancy that specializes in structuring, managing, administering, and distributing financial products. The company focuses on securitization operations and provides comprehensive financial services that connect originators and investors. With a strong emphasis on transparency and security, VERT Capital also engages in creating innovative financial solutions, including a platform based on blockchain technology.

📋 Description

• Receive, triage and follow up on tickets related to digital products • Analyze, investigate and route incidents and issues reported by users • Create and organize requests for the development team, ensuring clarity in the problem description • Analyze and direct improvement opportunities to the teams responsible for system enhancements • Organize and keep the knowledge base on systems and processes up to date • Prepare status reports and coordinate alignment meetings with business and technology teams • Support user training on system functionality • Identify recurring pain points from incidents and tickets, contributing to system improvements and evolutions.

🎯 Requirements

• Understanding of business rules and system architectures • Experience with triage, analysis and prioritization of tickets • Data analysis and use of SQL queries to investigate inconsistencies • Reading and analysis of system logs and error messages • Understanding of integrations, APIs and system architecture • Experience with ticketing/service desk tools (e.g., Monday, Jira, Zendesk) • Experience executing functional tests and validating fixes • Strong skills in preparing technical documentation and maintaining a knowledge base • Analytical and investigative mindset, organized, collaborative and able to communicate clearly.

🏖️ Benefits

• Wellness Allowance: monthly reimbursable amount to spend on education, culture, leisure, health, sports, gym or home office improvements. • Paid Vacation: guaranteed compensation during your time off. • Birthday Day Off: one day off in your birthday month to enjoy as you wish. • Open English: special discount to support your language development. • Annual Bonus: recognition for your individual performance and the company’s results. • Contabilizei: partnership to facilitate accounting management for your CNPJ. • TotalPass: access to gyms, fitness activities and nutritional and psychological support. • Inclusive environment focused on continuous learning and development for everyone.