Technical Support Associate

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August 6

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Vetcove

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Marketplace • B2B

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

11 - 50 employees

Founded 2015

🏪 Marketplace

🤝 B2B

📋 Description

• Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. • Vetcove is seeking a Technical Support Associate with strong technical aptitude and a passion for solving complex user-facing issues. • You’ll serve as the front line of support for veterinary clinics and vendors using the Vetcove platform, while also acting as a key partner to our Engineering, Product, and Data teams. • Ideal candidates are detail-oriented problem solvers who enjoy debugging systems, documenting root causes, and helping translate technical problems into actionable solutions. • Investigate and respond to technical support requests, diagnosing issues related to bugs, data discrepancies, API behavior, or platform edge cases. • Collaborate cross-functionally with Product, Engineering, and Support to ensure timely and accurate resolution of complex issues.

🎯 Requirements

• 1+ year of experience in technical support, product operations, QA, or a similar role—ideally supporting SaaS or web platforms • Bachelor’s degree (STEM or technical majors preferred but not required) • Strong troubleshooting, analytical, and root-cause analysis skills • Familiarity with APIs, browser dev tools, JSON responses, and general debugging techniques • Excellent written and verbal communication skills; able to clearly explain technical concepts to both technical and non-technical audiences • Empathy, patience, and composure under pressure when supporting users experiencing blockers or critical issues • Ability to manage competing priorities and respond quickly in a dynamic, startup environment • Team-first mindset with a willingness to learn new tools, systems, and workflows • Bonus: Experience in veterinary, medical, or healthcare software environments

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events