Client Success Lead

🕒 3 days ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Veteran Hiring Solutions

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🎯 Recruiter

🤝 B2B

🌍 Social Impact

Recruitment • B2B • Social Impact

Veteran Hiring Solutions is dedicated to linking employers with military job seekers, fostering meaningful connections that leverage the unique skills and experiences of veterans. With over 25 years of experience in the field, the company focuses on enhancing the recruiting industry by promoting the discipline, leadership, and adaptability that veterans contribute to the workforce.

📋 Description

• Client Relationship Ownership: Build, maintain , and deepen trusted relationships with new and existing client partners • Serve as the primary point of contact for client communication, satisfaction, and strategic account development • Create a high-touch, high-trust client experience that reflects the VHS mission and brand • Business Development Support: Partner with the Head of Sales to help establish new client relationships and expand current accounts • Support client onboarding and set clear expectations around process, communication, and success metrics • Identify opportunities for account growth, stronger engagement, and long-term partnership • Requisition Oversight: Maintain accountability for all open requisitions within assigned client accounts • Monitor progress, urgency, alignment, and delivery across active searches • Partner with recruiting leadership to ensure search activity matches client expectations and business priorities • Escalate risk, friction, or process breakdowns early and proactively • Cross-Functional Bridge: Act as the bridge between sales and recruiting, ensuring clean handoffs, strong internal communication, and aligned execution • Attend and contribute to both weekly sales meetings and weekly recruiting meetings • Translate client feedback, concerns, and priorities into actionable direction for internal teams • Help both teams stay aligned on account strategy, search status, and relationship health • Client Strategy & Retention: Strengthen retention through proactive communication, responsiveness, and strategic problem-solving • Address client concerns and executive escalations with professionalism, urgency, and ownership • Ensure clients feel supported, understood, and confident in the VHS process • Turn strong client partnerships into long-term advocates for VHS • Process Improvement & Insight: Identify trends across client relationships, requisition flow, and service delivery • Recommend improvements that strengthen the client experience and improve coordination between teams • Help define what “great client success” looks like at VHS as the function continues to mature

🎯 Requirements

• Experience in account management, client success, business development, recruiting, staffing, or a related client-facing role • Proven ability to build and maintain strong business relationships • Strong communication skills with the ability to navigate both external client conversations and internal cross-functional collaboration • Experience managing multiple priorities, stakeholders, and active accounts at once • Ability to operate strategically while staying close to day-to-day execution • Strong sense of ownership, urgency, and accountability • Comfortable working in a fast-moving, growth-oriented environment • Experience in recruiting, talent acquisition, staffing, or veteran hiring is strongly preferred

🏖️ Benefits

• Commission based role • Uncapped earning potential • Hybrid flexibility : remote-first with a collaborative home base in greater Boston, MA • Clear path to leadership : advancement into team lead and management roles as VHS grows • Direct mission impact : every deal you close creates an opportunity for a veteran