IT Field Support Specialist

Job not on LinkedIn

October 16

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Veterinary Emergency Group

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Healthcare Insurance • Healthcare • Non-profit

Veterinary Emergency Group is an emergency veterinary hospital focused solely on providing immediate medical care for pets. They operate 24/7, welcoming walk-ins without appointments and ensuring that pet owners can stay with their pets throughout their care. With a commitment to transparency and a customer-focused approach, VEG aims to create a less stressful environment for both pets and their owners during emergencies.

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🤝 Non-profit

💰 $100M Series C on 2021-09

📋 Description

• Partner with all IT functional teams, IT Senior Management, corporate and divisional management to meet the needs of our hospitals. • Execute appropriate teamwork and communications with all local/regional leaders of the organization within their assigned region to ensure we meet our hospitals’ needs. • Collaboratively working with all stakeholders in supporting departmental & business initiatives while ensuring prioritization and execution of the initiatives are met. • Represent the IT organization professionally in dealing with our VEGgies & Customers. • Interview for additional staff as needed to ensure the highest level of customer service is maintained. • Focus on continuous IT improvements for a better customer experience. • Maintain a consistent, open, proactive, and productive line of communications with the local leaders acting as their point of escalation within the IT organization, especially regarding service-related issues and requests. • Protecting data, software, and hardware by coordinating, planning, and implementing the proper operational measures • Work with local staff to review and finalize specifications and project plans for various infrastructure and hospital projects. • Define criteria, select, interview, and hire new Field Service resources based on local needs, minimum technology skills, and customer service skills • Recommend and maintain streamlined Hospital technology and implement best practices. • Travel is required; to support our local hospitals every day + New Hospital Openings. Frequent flights and driving will be required. Expect to be on the road 3-5 days per week at times, and willingness to drive and fly frequently is part of the role. • Weekend or holiday travel may be required to align with our hospital openings.

🎯 Requirements

• Minimum 1-2 years of technical help desk support experience. • Ability to understand general technology processes and tools to apply their usage at our hospitals. • Proficient in Apple products and Mac OS. (Network experience is a Plus) • Construction-related industry experience is a plus. • Manage several tasks or projects at once • Strong communication skills, both written and verbal • Can conform to and be flexible with shifting priorities, demands, and timelines using analytical and problem-solving capabilities. • Assess, mentor, and coach future assigned direct reports ensuring the highest-level employee performance based on organizational goals, processes, and procedures. • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources. • Ability to work with all levels of staff within & outside of IT + outside of the organization. • A self-starter able to work independently but comfortable working in a team environment. • Dependable and flexible when necessary. • Good analytical and problem-solving skills. • Must be able to physically move, handle, and lift computer equipment weighing up to 50 pounds.

🏖️ Benefits

• Competitive Compensation Including ($70,00 - $80,00) + bonus + benefits. • Comprehensive health and wellness benefits, and access to free therapy or counseling • Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families • Unlimited PTO to use for vacation or sick days - however you need it! • Generous referral rewards, so our awesome people can bring in more awesome people. • And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!! • Company laptop and a monthly cell phone reimbursement