Operations Support Engineer

6 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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VetsEZ

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B2B • SaaS • Government

VetsEZ is a company specializing in digital transformation within the federal sector. It provides solutions such as PMO (Project Management Office), software solutions, and data solutions to its clients. VetsEZ is actively involved in securing and managing large contracts, such as a 5-year, $158M contract for Community Care Development, Security, and Operations (CCDSO) Support Services, and a 5-year, $415M contract for Health Middleware and Data Management (HMDM) DevSecOps Support Services. The company also supports the Veterans Affairs (VA) through prescription drug monitoring programs and other health data management services. VetsEZ focuses on leveraging technology to improve healthcare and data management for federal clients.

201 - 500 employees

🤝 B2B

☁️ SaaS

🏛️ Government

📋 Description

• Provide Tier 1 and Tier 2 support for application and infrastructure requests within the VA Lighthouse environment. • Analyze pipeline logs to detect issues, troubleshoot problems, and escalate to appropriate teams when needed. • Maintain accurate tracking, documentation, and reporting of issues using Salesforce and other ticketing systems. • Collaborate with engineering teams to support CI/CD processes and system operations. • Assist in monitoring, incident response, and continuous service improvement activities. • Apply scripting knowledge (Python, TypeScript) to automate routine tasks and streamline support workflows. • Support API integrations and cloud environments, including AWS and Kubernetes. • Operate effectively in a fast-paced environment, demonstrating strong organization, communication, and prioritization skills. • Contribute to team objectives and take on additional responsibilities as needed.

🎯 Requirements

• U.S. Citizen or Green Card holder with 3+ years of U.S. residency. • 2+ years of experience providing Tier 1 and Tier 2 application or infrastructure support. • Experience using Salesforce and/or other ticketing tools for incident and request management. • Ability to analyze logs, investigate issues, and escalate appropriately. • Experience with scripting languages such as Python or TypeScript. • Working knowledge of APIs, AWS services, Kubernetes, CI/CD tools, and GitHub. • Strong organizational skills with excellent written and verbal communication abilities. • Self-starter with a collaborative mindset and the ability to prioritize tasks in a dynamic environment.

🏖️ Benefits

• Medical/Dental/Vision. • 401k with Employer Match. • PTO + Federal Holidays. • Corporate Laptop. • Training Opportunities.