Customer Success Analyst – CSM

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VExpenses

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B2B • Finance • SaaS

VExpenses is a company that specializes in providing a comprehensive expense management solution for businesses. Their platform enables organizations to easily track, manage, and optimize their expenses, enhancing visibility and control over financial activities. VExpenses aims to streamline the expense reporting process, allowing teams to focus more on their core responsibilities while ensuring compliance and accuracy in financial reporting.

51 - 200 employees

Founded 2016

🤝 B2B

💸 Finance

☁️ SaaS

💰 Pre Seed Round on 2019-05

📋 Description

• Drive strategies and initiatives that reduce churn rates within your portfolio of clients; • Identify upsell and cross-sell opportunities in day-to-day interactions with client companies; • Monitor and ensure the satisfaction of companies using VExpenses that are under your responsibility; • Participate in client meetings, aligning their expectations with the value delivered by VExpenses' solutions; • Manage some of our Key Accounts by maintaining regular contact to build relationships and identify issues that need attention.

🎯 Requirements

• Proven experience in Customer Success, especially if it involved working with medium and large companies; • Experience in retention and churn prevention; • Experience using cross-sell and upsell techniques; • Familiarity with Health Score, NPS, CSAT, KPIs and OKRs; • Availability to work 40 hours per week; • Willingness to travel occasionally on behalf of the company.

🏖️ Benefits

• Fully remote (home office) position throughout your workday, with a team ready to support you (even from a few miles away); • Freedom to allocate your benefits between meal allowance and/or food vouchers whenever and however you prefer; • Medical plan with no copayment and nationwide coverage; • Access to discounted medications and health products; • All necessary work equipment provided (laptop, headset, mouse, etc.); • Referral bonus for successful hires in recruitment processes; • Access to Gympass and a variety of wellness solutions; • Extended maternity and paternity leave; • Close contact with founders and company partners; • Lots of freedom (and support) to be yourself; • Relaxed and collaborative environment; • Casual dress code for day-to-day work; • Access to a dental plan; • Plenty of learning and growth! 💙