Senior Technical Support Engineer

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November 11

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Veza

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Cybersecurity • SaaS • Enterprise

Veza is a leading identity security company specializing in access management and cybersecurity. The company has developed advanced solutions like the Access Graph to visualize and control data access across all enterprise systems, enhancing productivity and security. Veza's offerings include privileged access monitoring, SaaS access security, and cloud access management. These services are designed to secure identities, manage non-human identity access, and automate identity governance. By leveraging its unique GenAI-based capabilities, Veza helps organizations reduce the risk of data breaches and ensure compliance. The platform integrates seamlessly with major cloud providers and security services to provide a comprehensive view of user and machine identities.

51 - 200 employees

Founded 2020

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Provide nuanced technical and non-technical end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution. • Manage the escalation of and ensuring prioritization of product defects into the engineering team • Take ownership of the customer experience and functioning as an advocate and voice of the customer with product and engineering teams • Create and share knowledge in both written and verbal forms both internally and externally • Function as a subject matter expert within support for Veza products • Effectively communicate and partner with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes

🎯 Requirements

• BA/BS degree or equivalent experience required • 5+ years of customer support, technical support, or security engineer experience for an enterprise cloud based platform • Prior experience providing support to enterprise customers specifically in a start-up environment. • An understanding of role based access control and least privileged access practices • Broad knowledge of, and experience in, fundamental information security concepts. • Strong working understanding of Identity Providers such as Okta and Azure • Strong knowledge of RESTful APIs with the ability to understand and troubleshoot issues with cloud services • Strong knowledge of identity and access management practices • Attention to detail while being able to balance multiple priorities • Ability to work independently with minimal supervision as part of a team. • Ability to learn new technologies quickly. • Ability to participate in an on-call rotation. • Security centric experience in administering cloud compute providers (AWS, GCP, Oracle Cloud) (Nice to Have) • Experience with utilization of Python scripting in solving tangible customer issues (Nice to Have)

🏖️ Benefits

• Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. • This position is also eligible for equity and a competitive benefits package.