Principal Forward Deployed Engineer

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November 12

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Vi

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Artificial Intelligence • Healthcare Insurance • SaaS

Vi is a company that leverages artificial intelligence to help health organizations improve member health outcomes and financial returns. The company provides an AI SaaS platform that offers solutions for efficient acquisition, personalized engagement, and predictive retention throughout the member lifecycle. Vi focuses on maximizing acquisition, enrollment, engagement, retention, upsells, and health outcomes with superior ROI. Their platform is designed to lower the cost per acquisition, enhance member engagement and retention, and transform operations with their generative AI technology. Vi works with leading global health enterprises to drive results at scale while ensuring privacy and data security standards are met.

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Serve as the primary technical partner to 2–5 strategic enterprise customers, translating business objectives into operational AI use cases • Lead deployment of Vi’s intelligent agent platform across initial customer workflows (e.g., patient communications, market research, clinical operations) • Integrate Vi’s AI systems with customer data and tech environments; collaborate with internal product and engineering teams to tailor solutions • Ensure technical feasibility, scalability, and security of deployments in healthcare environments • Partner with the Operate and Product teams to evolve the shared agentic capabilities of Vi’s platform • Identify additional high-ROI opportunities post-deployment, leading expansion and upsell efforts in collaboration with Account Management and Growth teams • Quantify business impact and create case studies to demonstrate measurable value and drive renewals and expansions • Act as a trusted advisor to customer technical and business leaders • Define the AI Deployment function’s charter, metrics, and best practices • Hire and mentor a small, high-impact team of AI Deployment Engineers as the model scales

🎯 Requirements

• 7+ years of experience in a technical, customer-facing role (e.g., solutions engineering, AI/ML deployment, data platform integration, or forward-deployed engineering) • Strong understanding of AI/ML systems, APIs, data architecture, and healthcare enterprise environments • Hands-on familiarity with coding or scripting (Javascript, Python, SQL, or similar) and modern cloud/data stack integrations • Familiarity with the top three cloud providers (AWS, GCP, Azure) • Exceptional ability to translate technical concepts into business outcomes — both in customer conversations and in executive settings • Experience identifying and driving commercial growth within existing accounts • Comfort operating in ambiguous, high-growth startup environments and building 0→1 functions

🏖️ Benefits

• Health insurance • Professional development opportunities