VIAFON GmbH
201 - 500 employees
Founded 1995
🤝 B2B
🤖 Artificial Intelligence
📡 Telecommunications
B2B • Artificial Intelligence • Telecommunications
VIAFON GmbH is Germany's contact center specialist that builds and operates high-competence teams for B2B telemarketing, direct sales and customer service. The company provides scalable inbound and outbound sales and service operations, quality assurance and customer-insight programs through its vialine quality assurance unit, and integrates AI-driven tools and training to improve contact quality and efficiency. VIAFON serves clients from mid-market to market leaders with a focus on measurable improvements in sales conversion, customer satisfaction and operational quality.
Kundenservice
🕒 April 13
🗣️🇩🇪 German Required
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VIAFON GmbH
201 - 500 employees
Founded 1995
🤝 B2B
🤖 Artificial Intelligence
📡 Telecommunications
B2B • Artificial Intelligence • Telecommunications
VIAFON GmbH is Germany's contact center specialist that builds and operates high-competence teams for B2B telemarketing, direct sales and customer service. The company provides scalable inbound and outbound sales and service operations, quality assurance and customer-insight programs through its vialine quality assurance unit, and integrates AI-driven tools and training to improve contact quality and efficiency. VIAFON serves clients from mid-market to market leaders with a focus on measurable improvements in sales conversion, customer satisfaction and operational quality.
📋 Description
• Bearbeitung von telefonischen und schriftlichen Kundenanfragen • Unterstützung der Kunden beim Anschluss von Elektrogeräten • Aktives Zurückrufen der Kunden zur schnelleren Problemlösung (Kein Verkauf)
🎯 Requirements
• Bereits bewiesen, dass du an serviceorientierten Inbound Projekten Spaß hast • Sehr gute Deutschkenntnisse in Wort & Schrift (mind. C1) • Weitere Sprachen wären ein Plus, aber keine Bedingung (englisch, französisch, italienisch oder spanisch) • Kommunikationsstärke mit hoher Empathie
🏖️ Benefits
• Langfristige Beschäftigung • Voll- oder Teilzeit • Selbstverständlich 100% Home Office türkeiweit • Flache Hierarchien - nicht nur als Buzzword, sondern als Unternehmenswert • Unbefristetes Arbeitsverhältnis ab dem ersten Tag – arbeite in einem stabilen deutschen Unternehmen mit echter Perspektive
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