Outbound Telemarketer

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🕒 May 14

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Vicimus

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

Automotive • Marketing • SaaS

Vicimus is a company that provides automotive tech solutions designed to enhance dealership success through connected solutions. It specializes in customer lifecycle management and marketing solutions for car dealerships, aimed at converting opportunities and reducing reliance on traditional marketing approaches. Vicimus offers a wide range of products and services, including marketing campaigns, custom dealer websites, VoIP call tracking, and business development call center strategies. The company’s focus is on improving customer retention and engagement while creating new revenue streams in sales, service, finance, and parts. With a creative and responsive approach, Vicimus addresses the specific needs of dealerships and powersports markets, ensuring improved customer interaction and sustained profitability.

📋 Description

• Managing outbound communication – Contact consumers on behalf of our clients with providing details with regards to campaigns and marketing initiatives though phone, email or SMS providing the highest degree of customer service. • Coordination of appointments – Scheduling of consumer appointments to fit both the needs of the clients as well as the needs of the organization. • Customer satisfaction - Monitoring customer satisfaction and develop rapport with the consumer with the utmost level of customer experience and professionalism. • Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into a system. • Performance – Expectation of 120+ outbound calls per day with excellent verbal communication skills. • Performs other duties as assigned or required by the leadership team.

🎯 Requirements

• 1-2 Years customer service/sales experience required • Experience in a call centre environment • Post-secondary Education • Strong computer literacy skills • Strong organizational skills • Must be a self-starter and have the ability to multitask • Automotive service background (preferred but not essential) • Preferred CRM database experience • Self-driven, likeable, and adaptable to change • Ability to work in a fast-paced environment • Ability to work independently and be a team player • Have a positive attitude!

🏖️ Benefits

• Competitive wage • Compensation based on productivity • Opportunity to work from home (fully remote position) • Personal career growth opportunities within the organization • Proactive and knowledgeable management • Generous employee discounts