Vida Shoes International
Fashion • Retail
Vida Shoes International is a leading company in the footwear industry, known for its comprehensive approach to enabling brands to achieve their goals. Since 1974, Vida Shoes has offered expertise in transforming a designer's inspiration into a finished product ready for sale. The company operates in various categories including fashion, kids, outdoor & lifestyle, athletic, and men's footwear. With a rich history that began in a parent's basement and expanded globally, Vida Shoes maintains a spirit of unity and individuality across its team. The company is headquartered in New York City, and prides itself on being the most credible name behind many successful shoe brands.
Customer Service Representative
3 hours ago
Vida Shoes International
Fashion • Retail
Vida Shoes International is a leading company in the footwear industry, known for its comprehensive approach to enabling brands to achieve their goals. Since 1974, Vida Shoes has offered expertise in transforming a designer's inspiration into a finished product ready for sale. The company operates in various categories including fashion, kids, outdoor & lifestyle, athletic, and men's footwear. With a rich history that began in a parent's basement and expanded globally, Vida Shoes maintains a spirit of unity and individuality across its team. The company is headquartered in New York City, and prides itself on being the most credible name behind many successful shoe brands.
📋 Description
• Work with order release and fulfillment systems in Shopify and proprietary platforms • Maintain and execute return processing through an integrated system • Receive and promptly handle customer calls and emails regarding all aspects of: Sales order process, Return Goods Authorization (RGA), General product knowledge • Maintain a positive, empathetic, and professional attitude toward customers at all times • Communicate and escalate any issues or concerns to brand management as needed • Perform ad hoc duties as assigned
🎯 Requirements
• Matric Certificate (Grade 12) or equivalent • 2 to 3 years of customer service experience in eCommerce • Strong spoken and written English skills (speaking, reading, and writing) • Excellent courteous customer service skills with the ability to remain calm under pressure • Strong computer skills – general knowledge of PC/Mac and Microsoft Office • Ability to multi-task and manage multiple customer interactions efficiently • Working knowledge of Shopify Plus and ticketing tools like Gorgias, Zendesk, etc. • Must be able to work a 40-hour week on Eastern Standard Time (EST) • Must have: A reliable internet provider, A personal computer, A backup power source such as a UPS (Uninterruptible Power Supply)
🏖️ Benefits
• Work Arrangement: Fully remote/work from home • Growth Potential: Opportunity for career advancement and skills development
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