CX Performance Analyst, Mid-level

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ASAAS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🥽 AR/VR

📱 Media

🛍️ eCommerce

AR/VR • Media • eCommerce

ASAAS is a leading producer of 360° virtual tours in virtual reality. The company specializes in creating customized virtual tours, utilizing advanced technologies, including 360° video, drone technology, and interactive features, to enhance business visibility and engagement. With a commitment to quality and customer satisfaction, ASAAS offers immersive experiences for various industries, including schools, hotels, museums, and healthcare facilities, and aims to elevate online presence through innovative virtual solutions.

📋 Description

• Analyze operational performance and identify significant deviations that impact efficiency • Build tactical and strategic dashboards for clear visualization of KPIs • Identify bottlenecks and continuous improvement opportunities in the customer support operation • Support area leadership with structured analyses and actionable recommendations • Cross-reference data from different sources to generate a holistic, more complete view of the situation

🎯 Requirements

• Knowledge of SQL and basic fundamentals of data modeling • Hands-on experience in data analysis and BI tools (intermediate level) • Solid understanding of CX metrics and application of statistics to business contexts • Data storytelling skills to translate numbers into clear narratives • Strong analytical thinking and critical reasoning • Proactive profile with excellent organizational skills • Clear and assertive communication to interact with different teams and leadership

🏖️ Benefits

• Medical and dental insurance with no co-pay • Life insurance • Allowance for medication purchases and fitness activities • Home office allowance • Work equipment provided • Furniture allowance • 4 free monthly sessions with a therapist or nutritionist • Flexible meal allowance • Free meals at headquarters • Childcare assistance • Parental support program • Extended maternity and paternity leave • In-house training platform • Education assistance subsidizing 70% of tuition for degree programs and language courses • Referral bonus for new hires • Bonus based on annual targets • Stock options plan • Day off during your birthday month • Relaxed work environment with no dress code