VillageReach
51 - 200 employees
🤝 Non-profit
⚕️ Healthcare Insurance
🔬 Science
Non-profit • Healthcare Insurance • Science
VillageReach is a non-profit organization dedicated to transforming healthcare delivery in Africa through digital innovation and collaboration. With a focus on supporting community health workers and improving supply chain systems, VillageReach aims to extend healthcare services to under-reached communities. They operate in countries like the Democratic Republic of Congo, Malawi, and Mozambique, focusing on areas such as health workforce development, health information systems, and access to essential health products and vaccines. By leveraging technology and innovation, VillageReach strives to create sustainable healthcare solutions and achieve universal health coverage, impacting millions of people across Africa.
OpenLMIS Technical Manager Consultant
🕒 May 19
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VillageReach
51 - 200 employees
🤝 Non-profit
⚕️ Healthcare Insurance
🔬 Science
Non-profit • Healthcare Insurance • Science
VillageReach is a non-profit organization dedicated to transforming healthcare delivery in Africa through digital innovation and collaboration. With a focus on supporting community health workers and improving supply chain systems, VillageReach aims to extend healthcare services to under-reached communities. They operate in countries like the Democratic Republic of Congo, Malawi, and Mozambique, focusing on areas such as health workforce development, health information systems, and access to essential health products and vaccines. By leveraging technology and innovation, VillageReach strives to create sustainable healthcare solutions and achieve universal health coverage, impacting millions of people across Africa.
📋 Description
• Lead and coordinate OpenLMIS implementation, optimization, and support activities. • Support system configuration, customization, testing, rollout, and post-deployment support. • Translate user, business, and Ministry of Health requirements into actionable technical specifications and implementation plans. • Coordinate integration planning with relevant national health information systems and interoperability platforms. • Support alignment of country customizations with OpenLMIS Core architecture and standards to maintain system scalability and upgradability. • Serve as the primary technical liaison between government counterparts, implementation partners, developers, and support teams. • Bridge communication and operational gaps between technical and programmatic stakeholders. • Coordinate issue triage, escalation, troubleshooting, and resolution across helpdesk and development teams. • Support governance, implementation planning, and sustainability initiatives for OpenLMIS. • Supervise and guide Helpdesk Officers, including workload coordination, escalation support, and performance monitoring. • Strengthen helpdesk and support processes, including ticket tracking, documentation, and continuous improvement initiatives. • Support end-user adoption through technical guidance and structured support mechanisms. • Coordinate and facilitate user trainings and cascading of program updates to subnational stakeholders. • Develop and maintain technical and operational documentation, guidance materials, and user support resources. • Support knowledge transfer and capacity strengthening for government and partner teams. • Track implementation progress, risks, dependencies, and support issues. • Provide regular technical and operational updates to VillageReach and relevant stakeholders. • Contribute to continuous improvement initiatives and strategic planning for long-term system sustainability.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Technology, Health Informatics, Information Systems, Public Health, Supply Chain Management, or related field. A Master’s degree is an added advantage. • Minimum 3–5 years of experience supporting digital health systems, eLMIS/HIS platforms, or enterprise software implementations. • At least 2 years of experience in technical coordination or management roles, including supervision of support or technical teams. • Demonstrated experience in: • - System implementation and rollout • - Requirements gathering and technical documentation • - Helpdesk and support management • - Stakeholder coordination with Ministries of Health and partners • - Issue escalation and technical troubleshooting • - Strong understanding of digital health ecosystems and interoperability concepts. • Experience with OpenLMIS strongly preferred; familiarity with systems such as DHIS2, OpenMRS, ERP/WMS platforms is an advantage. • Strong analytical, communication, stakeholder management, and problem-solving skills. • Experience working within donor-funded or public health supply chain programs is preferred.
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