Head of Payments

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Vio.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏨 Hospitality

📦 Logistics

📣 Marketing

Hospitality • Logistics • Marketing

Vio. com is a leading online platform that simplifies the travel booking experience for users. It offers a comprehensive range of travel services, including hotel reservations, flight bookings, and car rentals, all designed to provide customers with seamless access to their travel needs. With a focus on user-friendly interfaces and competitive pricing, Vio. com caters to both leisure and business travelers, ensuring a wide selection of options for various travel preferences.

📋 Description

• Define payments strategy and build the 2026–2027 payments roadmap aligned with the company’s expansion plans • Design and manage a portfolio approach, including market prioritization and local acquiring expansion in priority growth markets • Own commercials end-to-end: pricing negotiation across processing, FX, disputes/refunds, settlement currencies, and SLAs • Partner closely with the Checkout/Monetisation Product Lead to align the payments roadmap with checkout conversion goals, localisation and payment method strategy, authentication decisions (3DS/SCA), and rollout plan • Establish and run a regular payments performance cadence (dashboards, issues, experiments, outcomes) • Run structured optimisation loop through issuer pattern analysis, soft/hard decline strategy, 3DS/SCA strategy, retries, and failover • Improve unit economics by separating and optimising cost drivers: scheme/interchange, PSP/acquirer markup, FX, disputes/refunds, and fraud • Define the “primitives” for multi-PSP integration: routing, token strategy, observability, and reporting model • Introduce multi-rail capability and establish dynamic routing + automated failover with incident guidelines and observability • Implement stronger and scalable MOR operations (disputes/refunds workflows, reconciliation/settlement automation, fraud management) • Define FX & settlement strategy to reduce FX spread and avoidable conversions (including refund economics), in partnership with Finance & Supply teams • Build and manage the payments operating model and hiring plan.

🎯 Requirements

• 10+ years in payments (acquiring/PSPs/payment methods), ideally in travel, marketplace, fintech, or other MOR-like environments • Proven experience designing and scaling multi-PSP / multi-acquirer setups and improving authorisation performance using practical levers • Strong commercial negotiation track record across processing fees, FX, settlement currencies, disputes/refunds, and SLAs • Comfortable partnering with engineering on architecture: APIs, orchestration concepts, token strategy, observability, and reporting models • Solid operational understanding of MOR payments at scale: disputes/refunds, reconciliation/settlements, fraud, and partner operations • Strong cross-functional leader who can align Product, Engineering, Finance/Treasury, Legal/Compliance, and Customer Support toward shared goals • Structured thinker, independent self-starter, and excellent communicator who can influence senior leadership in an ambiguous, fast-moving environment.

🏖️ Benefits

• Plenty of chances to learn and grow within an open, diverse culture which promotes knowledge sharing, trust and transparency; • A great compensation package, perks and benefits (including significant stock appreciation rights); • Flexible time off (take as many holidays as you need) and a chance to work remotely; • You will be part of a highly international team that enjoys working, eating and playing together in one of the best office locations in Amsterdam; • We value good food and offer catered lunches from various cuisines, great coffee, and the occasional barbecue in our garden; • We enjoy getting together to celebrate our wins with company events in Amsterdam and abroad; • A budget for your dream home office; • Access to free mental health support via OpenUp.