Federal Customer Support Engineer

Job not on LinkedIn

October 16

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $90k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Apply Now

Receive Emails with Similar Jobs

Virtru

WebsiteLinkedInAll Job Openings

Cybersecurity • Compliance • Software

Virtru is a data security company that specializes in secure collaboration and file sharing solutions. Their platform integrates with popular applications like Google Workspace and Microsoft 365 to provide encrypted file sharing and email protection. With a focus on data-centric security, Virtru empowers organizations across various sectors, including finance, healthcare, and government, to maintain control over sensitive data while ensuring compliance with strict security regulations.

51 - 200 employees

Founded 2012

🔒 Cybersecurity

📋 Compliance

📋 Description

• Act as a primary support resource for federal customers, troubleshooting Virtru’s data-centric security solutions in hybrid and multi-cloud environments. • Partner with Deployment Engineers and Customer Success Managers (CSMs) to resolve issues efficiently in testing and production environments. • Diagnose misconfigurations in .yaml files, ensuring seamless encryption workflows. • Understand and troubleshoot attribute-based access control (ABAC) impacts on encryption services in complex federal deployments. • Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space. • Assist in Active Directory integrations for secure authentication and data access. • Guide clients in air-gapped and constrained environments, ensuring compliance with mission-critical security standards. • Become an expert on the DSP and the products built on top of it. • Develop and refine internal and external documentation, enabling customers to troubleshoot and maintain their secure environments. • Create training materials to educate federal clients and internal support teams. • Identify and implement process improvements to enhance the efficiency of customer support operations.

🎯 Requirements

• 5+ years of experience supporting products in Microsoft Exchange, SharePoint, and/or Windows desktop environments • 3+ years of experience troubleshooting hybrid and multi-cloud environments. • Awareness of how government and DoD networks and systems work. • Customer-Focused: Dedicated to enabling federal teams with secure data-sharing capabilities. • Innovative Problem Solver: Able to troubleshoot in denied, degraded, intermittent, or limited (DDIL) environments. • Effective Communicator: Capable of translating complex technical concepts into clear, actionable insights. • Collaborative Partner: Works seamlessly across cross-functional and coalition teams. • Certifications: CKAD, CCNA, Security+ • Cloud: AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert. • Zero Trust: Familiarity with OpenTDF.io, attribute-based access control systems, zero trust architecture (ZTA), and end-to-end encryption. • Experience with GitHub • Familiarity with YAML files and Helm charts • Experience using tools like Terraform, Kubernetes, AWS, and/or Azure

🏖️ Benefits

• A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. • A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow. • Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social! • Access to an Employee Assistance Program • Access to Headspace, a mental health app tailored to your specific needs. • A flat 3% contribution to your retirement account • A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first. • Competitive compensation • Generous parental, medical, and bereavement policies • 401K contribution and stock options • Full medical, dental, and vision benefits • New Hire Swag and IT Welcome boxes • Structured semi-annual 360° performance reviews