Property Management Operations Manager – Team Leader

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VirtuallyinCredible Careers Hub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Property Management

VirtuallyinCredible Careers Hub is a property management outsourcing company that specializes in providing virtual assistant services and 24/7 call center support to property managers. Their services aim to help property managers save time, improve customer experiences, and enhance business efficiency by allowing them to delegate tasks and focus on higher-level responsibilities. With offerings such as virtual showings, training for real estate video production, and premium staffing solutions, the company supports clients in achieving work-life balance and business growth.

📋 Description

• Supervise all leasing, collections, maintenance dispatching, and administrative activities. • Ensure all rental inquiries are answered promptly. • Monitor lead conversion rates, applications, approvals, move-ins, and occupancy levels. • Supervise daily posting of rental advertisements on Facebook Marketplace, Craigslist, Zillow, and other rental platforms. • Review guest cards, applications, collections reports, and vacancy reports. • Coordinate maintenance requests and follow up until completed. • Manage and supervise team members and provide daily performance coaching. • Identify operational problems and recommend solutions to improve occupancy and collections.

🎯 Requirements

• Minimum of 5 years of apartment, multifamily, or residential property management experience. • Experience supervising leasing agents, maintenance coordinators, collections personnel, and administrative staff. • Strong understanding of leasing, rent collections, renewals, notices, delinquency follow-up, work-order management, and occupancy management. • Experience managing virtual teams and remote employees. • Strong reporting and organizational skills. • Comfortable working U.S. business hours and communicating clearly in English. • Quiet home office work environment. • A fast and reliable internet connection of at least 10 Mbps with internet backup available. • Dependable electricity with power backup available. • Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor. • RAM: 8 GB to 16 GB or higher. • Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe).

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development • Remote work options