Patient Concierge Agent, Inbound Appointment Setter

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InLogic

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

InLogic is a talent acquisition platform specializing in connecting businesses with top South African candidates without recruitment fees. Through a comprehensive vetting process, InLogic provides a curated shortlist of candidates tailored to the specific needs and culture of each company. Additionally, they offer full management services as the Employer of Record, taking care of payroll, compliance, and onboarding logistics, allowing clients to focus on their growth while ensuring seamless employee integration.

📋 Description

• Respond promptly to inbound patient enquiries via phone, SMS, and email. • Build trust and rapport with prospective patients. • Provide high-level information regarding medical procedures and consultation processes. • Follow up consistently with prospective patients throughout their decision-making journey. • Schedule consultations directly into provider calendars. • Maintain accurate records within company systems and CRM platforms. • Deliver an exceptional patient experience throughout every interaction. • Meet appointment booking and follow-up objectives. • Work independently within a fully remote environment. • Collaborate with the operations team to ensure seamless patient communication.

🎯 Requirements

• Excellent spoken and written English. • Outstanding telephone manner with a warm, friendly, and professional communication style. • Proven reliability, strong attendance, and excellent time management. • Ability to work independently with minimal supervision. • Strong customer service orientation. • Comfortable speaking with patients regarding healthcare and surgical services. • Reliable high-speed internet connection and dedicated home office setup. • Strong organisational and follow-up skills. • Previous experience in appointment setting. • Experience in customer service or customer experience roles. • Inbound sales experience. • Call centre experience. • Patient coordination or healthcare administration experience. • Experience working with Australian, UK, or US customers. • Experience working remotely.