Customer Support

🕒 September 17

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls • Respond to customer enquiries promptly, professionally and accurately • Assist customers with questions, concerns and general product or service-related support • Take ownership of customer queries and follow them through to resolution • Handle complaints calmly and professionally while maintaining a positive customer experience • Identify customer needs and provide clear, practical solutions • Escalate complex queries appropriately when required • Maintain accurate records of customer interactions and follow-ups • Learn and follow internal customer support processes, workflows and SOPs • Work closely with the wider team to ensure consistency across customer communication • Identify recurring customer issues and provide feedback that could improve the overall client experience

🎯 Requirements

• Completed university degree – essential • Excellent written and spoken English • Strong verbal communication and interpersonal skills • Professional, confident and comfortable communicating directly with customers • Strong problem-solving and critical-thinking skills • High level of attention to detail and organisation • Ability to remain calm and structured when dealing with customer complaints or challenging conversations • Comfortable communicating across multiple digital channels • Tech-savvy and able to learn new platforms and systems quickly • Reliable, proactive and able to take ownership of outcomes • Comfortable working independently within a fully remote environment • Available to work Tuesday–Saturday on an ongoing basis • Previous customer service experience is not essential

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