Customer Support Representative, Tier 1

Job not on LinkedIn

🕒 September 4

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Faculty

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

💼 Consulting

📚 Education

🏢 Enterprise

Consulting • Education • Enterprise

The Faculty is a company that specializes in providing comprehensive learning and development programs for procurement and supply chain professionals. They offer the Roundtable Program, a year-long, always-on educational initiative designed to enhance skills and leadership capabilities in this field. The program focuses on high-performance and transformative skills by integrating AI-driven content and sustainability topics, facilitating a learning environment that adapts to the evolving needs of the industry. This program is accessible anytime, from anywhere, supporting organizations in developing their teams with essential skills in procurement, supply chain management, and other associated disciplines. The Faculty is dedicated to empowering professionals with the knowledge and networks required to excel in their careers.

📋 Description

• Provide frontline technical support for products and platforms • Troubleshoot hardware, software and operating-system issues • Assist customers with orders, shipments, appointments, returns, RMAs and warranty queries • Support customers via phone, email and chat • Diagnose issues, follow established troubleshooting processes and provide effective solutions • Document customer interactions, troubleshooting steps and resolutions • Keep customers informed throughout the support process • Identify issues requiring advanced technical assistance and escalate appropriately • Work closely with internal teams to resolve customer issues • Manage multiple customer requests in a high-volume support environment • Meet agreed performance, quality and customer satisfaction KPIs

🎯 Requirements

• 2+ years of technical support experience • 3+ years of professional computer troubleshooting experience • Experience in technical support, service desk, desktop support or IT support • Strong practical troubleshooting skills across hardware, software, operating systems and business applications • Experience with Windows, ChromeOS, iOS, Android, macOS and Microsoft Office • Experience using ticketing systems and remote-support tools • Excellent written and verbal English communication skills • Ability to explain technical issues clearly to non-technical customers • Strong problem-solving and critical-thinking skills • Excellent organisation and ability to prioritise multiple requests • Calm, professional and customer-focused approach