Customer Service Representative – Healthcare

🕒 August 12

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Make outbound calls to patients and/or their family members • Introduce yourself and clearly explain the purpose of the call • Explain the programme, what it involves, and what the patient or family can expect • Answer basic questions and provide clear and accurate information within the scope of the role • Build rapport with patients and families and communicate in a respectful and professional manner • Follow up with patients and families who have not yet completed the required consent process • Make multiple follow-up attempts where required • Clearly explain the consent process to patients and/or authorised family members • Obtain verbal consent in accordance with company procedures • Send appropriate consent forms for completion and signature • Follow up to ensure consent forms are completed and returned • Verify that all required information and signatures have been received • Maintain accurate records of consent status • Escalate questions, concerns, or issues requiring clinical or management input • Maintain an organised spreadsheet tracking the complete consent process • Keep patient records and consent statuses accurate and up to date • Track each patient from initial contact through to completed consent • Record call attempts, successful contacts, follow-ups, and outstanding documentation • Monitor outstanding consent forms and proactively follow up • Ensure no patient or consent documentation is overlooked • Organise and maintain digital documentation and files • Provide regular updates to management regarding progress, outstanding consent, and follow-ups required

🎯 Requirements

• Previous experience in healthcare administration, patient coordination, customer service, outbound calling, or a similar role is preferred • Must be comfortable making a high volume of outbound calls • Excellent verbal and written communication skills • Confident and professional telephone manner • Comfortable speaking with patients and family members • Ability to explain information clearly and in an easy-to-understand manner • Professional, patient, and compassionate approach when communicating with patients and families • Strong organisational and administrative skills • Excellent attention to detail • Comfortable working with spreadsheets and online systems • Ability to accurately track multiple patients, calls, documentation, and follow-ups • Strong time-management skills • Reliable and consistent with follow-through • Ability to work independently and manage a designated workload • Strong ability to prioritise tasks and ensure outstanding items are followed up • Availability to work US Hours (9am–5pm EST)