Customer Relationship Manager / Customer Support Manager

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• You’ll be the main point of contact for customers, ensuring seamless onboarding, providing ongoing support, and fostering relationships that drive customer retention and satisfaction. • Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform. • Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges. • Guide clients through onboarding processes and offer training to maximize their use of the platform. • Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services. • Track and report on customer satisfaction metrics, support tickets, and engagement levels.

🎯 Requirements

• Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries. • Exceptional communication and interpersonal skills. • Strong problem-solving skills and a proactive approach to addressing client needs. • Ability to manage multiple clients and priorities in a remote setting. • Familiarity with CRM systems, ticketing platforms, and customer support tools. • Flexibility to work UK business hours.

🏖️ Benefits

• A fully remote role with a mission-driven company making a difference in healthcare. • The chance to work with innovative technology that transforms healthcare operations. • Competitive compensation and opportunities for professional growth.