Patient Concierge Agent – Inbound Appointment Setter

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• Respond promptly to inbound patient enquiries via phone, SMS, and email. • Build trust and rapport with prospective patients. • Provide high-level information regarding medical procedures and consultation processes. • Follow up consistently with prospective patients throughout their decision-making journey. • Schedule consultations directly into provider calendars. • Maintain accurate records within company systems and CRM platforms. • Deliver an exceptional patient experience throughout every interaction. • Meet appointment booking and follow-up objectives. • Work independently within a fully remote environment. • Collaborate with the operations team to ensure seamless patient communication.

🎯 Requirements

• Excellent spoken and written English. • Outstanding telephone manner with a warm, friendly, and professional communication style. • Proven reliability, strong attendance, and excellent time management. • Ability to work independently with minimal supervision. • Strong customer service orientation. • Comfortable speaking with patients regarding healthcare and surgical services. • Reliable high-speed internet connection and dedicated home office setup. • Strong organisational and follow-up skills. • Advantageous • Previous experience in appointment setting. • Experience in customer service or customer experience roles. • Inbound sales experience. • Call centre experience. • Patient coordination or healthcare administration experience. • Experience working with Australian, UK, or US customers. • Experience working remotely.