Senior Customer Support – Client Experience Specialist

🕒 July 29

🇿🇦 South Africa – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• Lead and elevate the client experience function for hairdresser clients across multiple channels. • Actively engage with customers across Zendesk, WhatsApp, SMS, email, and social channels. • Ensure consistency, quality, and efficiency across the entire support operation. • Guide junior team members, improve support processes, and help structure a scalable client experience function.

🎯 Requirements

• 4–7+ years in customer support, client service, or customer experience roles. • Proven experience leading, mentoring, or supervising support teams. • Strong written and verbal communication skills. • Hands-on experience with Zendesk or similar ticketing systems. • Experience working across multiple channels, WhatsApp, SMS, Email, Social media DMs, Phone or virtual support calls. • Strong ability to stay calm and structured in complaint-heavy environments. • Experience improving or building support processes, workflows, or SOPs. • Comfortable balancing hands-on support + operational thinking. • Reliable, proactive, and takes ownership of outcomes (not just tasks).