VirtuHire
11 - 50 employees
Founded 2019
🎯 Recruiter
👥 HR Tech
☁️ SaaS
Recruitment • HR Tech • SaaS
VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.
Senior Customer Support – Client Experience Specialist
Job not on LinkedIn
🔥 1 minute ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
VirtuHire
11 - 50 employees
Founded 2019
🎯 Recruiter
👥 HR Tech
☁️ SaaS
Recruitment • HR Tech • SaaS
VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.
📋 Description
• Lead and elevate the client experience function for hairdresser clients across multiple channels. • Actively engage with customers across Zendesk, WhatsApp, SMS, email, and social channels. • Ensure consistency, quality, and efficiency across the entire support operation. • Guide junior team members, improve support processes, and help structure a scalable client experience function.
🎯 Requirements
• 4–7+ years in customer support, client service, or customer experience roles. • Proven experience leading, mentoring, or supervising support teams. • Strong written and verbal communication skills. • Hands-on experience with Zendesk or similar ticketing systems. • Experience working across multiple channels, WhatsApp, SMS, Email, Social media DMs, Phone or virtual support calls. • Strong ability to stay calm and structured in complaint-heavy environments. • Experience improving or building support processes, workflows, or SOPs. • Comfortable balancing hands-on support + operational thinking. • Reliable, proactive, and takes ownership of outcomes (not just tasks).
Apply NowSimilar Jobs
🔥 13 hours ago
Customer Service Manager leading customer support operations for a logistics company. Focused on delivering exceptional customer experiences and managing high-performing teams in a global remote environment.
🇿🇦 South Africa – Remote
💰 $1.8M Pre Seed Round - Huzzle on 2024-04
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🕒 July 12
Customer Service Agent role providing remote support for UK customers via phone, email, and chat. Requires English communication and customer service experience
🕒 July 9
Customer Support Specialist supporting UK customers via email, live chat, and phone from South Africa. Handling queries and troubleshooting issues for a UK employer.
🕒 July 7
Admin / Customer Service providing exceptional customer service while performing administrative duties remotely. Managing inquiries via phone, email, and chat during US working hours.
🕒 June 22
Customer Services Representative assisting customers with inquiries and ensuring positive experiences. Contributing to strong customer relations and company growth in a remote role.
