Technical Account Manager, German Speaking

🔥 2 hours ago

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Virtuozzo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Virtuozzo is a technology company that specializes in providing tools for creating and managing digital connections. Their products include URL shorteners, QR code generators, and mobile-optimized landing pages. These solutions are designed to enhance branding and improve customer engagement by enabling businesses to customize, share, and track their digital links and content. Virtuozzo's platform is utilized across various industries, including retail, consumer packaged goods, media, entertainment, healthcare, and financial services, offering analytics and API integrations to streamline operations and enhance user experience.

📋 Description

• Build trusted technical relationships with German-speaking customers and become their primary technical point of coordination. • Develop a detailed understanding of each customer’s infrastructure, architecture, operational model, technical risks, and business priorities. • Conduct regular platform health checks, infrastructure reviews, and proactive risk assessments. • Identify potential stability, performance, scalability, and configuration issues before they become critical incidents. • Provide technical and architectural recommendations based on customer environments and future requirements. • Coordinate complex technical issues across support, engineering, product, and operations teams. • Take ownership of escalations, ensuring clear communication, appropriate prioritization, and consistent follow-up. • Support customers with upgrade planning, readiness assessments, pre-checks, risk analysis, and post-upgrade verification. • Review alerts, incidents, recurring problems, and operational trends to identify opportunities for improvement. • Contribute to root cause analysis and ensure that corrective and preventive actions are clearly defined and followed through. • Prepare structured reports covering customer activity, technical risks, system health, incidents, recommendations, and completed actions. • Track time spent across agreed TAM service categories, including health checks, upgrades, incident follow-up, reporting, architecture reviews, and proactive technical initiatives. • Demonstrate the measurable value delivered to customers through improved stability, reduced risk, prevented downtime, and more efficient infrastructure operations. • Adapt your activities to the customer’s contracted TAM service level and agreed scope of engagement. • Maintain clear documentation of customer environments, actions, decisions, risks, and recommendations. • Represent the customer internally while also helping customers understand technical limitations, priorities, dependencies, and best practices.

🎯 Requirements

• Strong experience in a technically demanding customer-facing role, such as Technical Account Management, infrastructure consulting, solutions architecture, technical customer success, senior support engineering, or service delivery. • Professional fluency in German and English , with the ability to lead technical discussions and prepare clear written reports in both languages. • Strong knowledge of Linux-based infrastructure and enterprise or service-provider environments. • Good understanding of virtualization, cloud infrastructure, networking, storage, clustering, high availability, and distributed systems. • Experience working with production environments where uptime, performance, stability, and risk management are critical. • Experience coordinating escalations and working across support, engineering, product, and operations teams. • Understanding of incident management, root cause analysis, upgrade planning, change management, and problem prevention. • Strong analytical skills and the ability to identify patterns across incidents, alerts, configurations, and operational data. • Confidence communicating with both highly technical specialists and senior customer stakeholders. • Strong ownership, organization, prioritization, and follow-through. • Ability to document work clearly and provide structured, consistent reporting. • A proactive mindset and genuine interest in improving customer infrastructure rather than only resolving individual issues.

🏖️ Benefits

• Flexible work arrangements