Technical Support Engineer, Entry-Level, Cloud / Linux

🕒 May 2

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Virtuozzo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

☁️ SaaS

📱 Media

Technology • SaaS • Media

Virtuozzo is a technology company that specializes in providing tools for creating and managing digital connections. Their products include URL shorteners, QR code generators, and mobile-optimized landing pages. These solutions are designed to enhance branding and improve customer engagement by enabling businesses to customize, share, and track their digital links and content. Virtuozzo's platform is utilized across various industries, including retail, consumer packaged goods, media, entertainment, healthcare, and financial services, offering analytics and API integrations to streamline operations and enhance user experience.

📋 Description

• Provide technical support (L1/L2) to customers via ticketing systems, email, and calls • Troubleshoot and resolve technical issues in collaboration with customer teams and internal engineers • Support installation, configuration, and maintenance of Linux-based systems • Assist in analyzing system performance and identifying issues • Maintain clear and professional communication with customers following defined processes • Contribute to internal and external knowledge bases and documentation

🎯 Requirements

• Required Business-level Japanese (JLPT N2/N1 or native) • English: Intermediate level or higher (for internal communication) • Interest in IT, cloud infrastructure, or Linux systems • Basic understanding of operating systems or networking • Strong communication skills and willingness to learn • Preferred (nice to have) Experience with Linux (academic, personal, or professional) • Basic networking knowledge • Experience with troubleshooting or monitoring tools • IT certifications (LPI, LPIC, Red Hat, etc.)

🏖️ Benefits

• Remote/hybrid work environment • Health insurance and standard benefits • Professional development support